Help Desk Technician – Customer Service Focus (Full-Time, Remote)

Location: Remote

Schedule: Monday – Friday, Full-Time

Start Date: Immediate Opening

About the Role

We are seeking a dependable and customer-focused Help Desk Technician to join our team in a full-time remote capacity. This role is ideal for someone who is passionate about helping others, has strong communication skills, and possesses basic technical troubleshooting abilities.

The primary focus of this position is delivering excellent customer service while providing remote technical support to end users.

Key Responsibilities

Customer Service & Support

Serve as the first point of contact for technical support requests via phone, email, and ticketing system
Provide professional, friendly, and efficient customer service at all times
Communicate technical information clearly to users of all skill levels
Follow up with users to ensure complete resolution of issues
Maintain accurate documentation of issues, troubleshooting steps, and resolutions
Prioritize and manage multiple support requests effectively

Technical Support Duties

Troubleshoot basic technical issues involving:
Windows computers and laptops
Microsoft Office and common business applications
Password resets and account access issues
Email support (Outlook, Office 365, etc.)
Network connectivity and VPN access
Printers and peripheral devices
Provide remote support using remote access tools
Assist with new user setup and onboarding
Escalate complex technical issues to senior technical staff when necessary

Required Qualifications

Customer Service Requirements

Excellent communication and interpersonal skills
Strong customer-first mindset and professional demeanor
Ability to work independently in a remote environment
Strong problem-solving and critical-thinking skills
Reliable attendance and accountability

Technical Requirements

Basic knowledge of Windows operating systems
Familiarity with Microsoft Office / Microsoft 365
Basic understanding of computer hardware and software
Ability to troubleshoot common technical issues
Comfortable using remote support tools

Preferred Qualifications (Not Required)

Previous help desk or IT support experience
Experience working in a remote support environment
Familiarity with Active Directory and user account management
Experience with ticketing systems
CompTIA A+, Network+, or similar certification

Pay: $17.00 - $20.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance

Work Location: Remote

Willetts Technology

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