Position: Virtual Customer Service Representative

Languages: English, and Spanish

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.

As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.

In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.

Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.

ResponsibilitiesNew customers:

Help customers choose the right bike, battery, accessories, and services
Explain bike features, subscription plans, and pricing
Assist customers with signing up, creating accounts, and completing payments
Use sales techniques to convert potential customers into subscribers

Existing customers:

Support customers with subscription questions, payments, and account issues
Help customers troubleshoot basic bike or service issues remotely
Coordinate service requests and follow-ups with the operations team
Address customer concerns and objections while maintaining a high level of satisfaction

Customer communication:

Provide clear, accurate, and friendly communication to customers
Coordinate with internal teams via chat and messaging tools to resolve customer requests
Build trust and long-term relationships with our rider community

Native or fluent Spanish
Fluent English (C1 - C2 level)
2+ years of experience in customer support, sales, or call center roles
Comfortable working on camera and assisting customers via live video throughout the day
Ability to multitask and stay organized in a fast-paced environment
Comfortable using CRM systems and productivity tools
High-speed internet connection, and headset

Whizz

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