About Us

Veterans Global Consulting is a fast-growing, mission-driven firm dedicated to assisting veterans through the VA disability claims process. We operate with integrity, structure, and professionalism. We are seeking a highly organized, proactive Personal Assistant to directly support the Director of Operations and assist with daily administrative and operational workflows.

This is a high-trust, high-responsibility role for someone who thrives in structured systems and fast-paced environments.

Position Overview

This is a full-time remote position with variable hours based on business demand. Some evenings and occasional weekends may be required.

The ideal candidate is proactive, detail-oriented, systems-minded, and comfortable managing multiple operational platforms at once. You must be professional, dependable, and capable of handling confidential client information with discretion and accuracy.

Key Responsibilities➤ Calendar & Scheduling

Manage complex calendar coordination
Confirm client and provider appointments
Send reminders and track reschedules
Monitor deadlines and time-sensitive tasks

➤ Communication & Phone Support

Handle incoming calls using multi-line phone systems with excellent phone etiquette
Draft professional emails and client communications
Monitor Slack channels and flag urgent matters
Assist with internal leadership communications
Ensure follow-ups are completed timely and accurately

➤ Quality Assurance (QA) & Administrative Support

Perform Quality Assurance reviews on documents prior to submission to ensure accuracy, completeness, and formatting standards are met
Verify client information, dates, documentation consistency, and proper file organization
Identify discrepancies or missing information and escalate appropriately
Prepare, proofread, and transcribe documents, reports, emails, and correspondence with accuracy and clarity

➤ Google Sheets & Workflow Tracking

Create, manage, and maintain organized Google Sheets to track tasks, deadlines, client follow-ups, and operational workflows
Develop structured tracking systems that improve accountability and efficiency
Utilize formulas, dropdown menus, conditional formatting, and basic automation within Google Sheets
Maintain real-time visibility on open items and report status updates as needed

➤ Operations & Systems Management

Assist with task management systems (ClickUp, Dubsado, or similar platforms)
Maintain organized digital filing systems
Track invoices, fax confirmations, documentation, and internal workflow items
Support intake and preparation departments with coordination and follow-up

➤ Special Projects

Hiring coordination
SOP updates and documentation
Research tasks
Administrative support for operational initiatives

⏰ Schedule Expectations

Full-time position
Hours will vary based on operational needs
Must be available during Eastern Standard Time business hours
Some evening and weekend availability may be required
Flexibility and responsiveness are essential

✅ Required Qualifications

2+ years experience as a Personal Assistant or Administrative Assistant
Strong written and verbal communication skills
Experience using multi-line phone systems
Strong proficiency in Google Workspace
Demonstrated ability to create and manage structured Google Sheets
High attention to detail
Exceptional organizational skills
Ability to handle confidential information professionally
Reliable internet connection and dedicated home workspace

Compensation

Starting Pay: $19.00 per hour
Long-term growth opportunity for strong performers

How to Apply

Please submit:

Resume
A 2–3 minute introduction video explaining why you are a strong fit
An example of a professional email you’ve written
Your time zone and availability

This role is ideal for someone who values structure, accountability, and growth while supporting a mission-driven organization serving veterans.

Pay: $18.00 - $19.00 per hour

Benefits:

Paid time off

Work Location: Remote

Veterans Global Consulting

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