Director of Field Services (Calibration, Instrumentation & Metrology)

Location: Midwest & West Coast (Travel — up to 80%)
Compensation: $150,000 – $170,000 base + 15–20% bonus + travel incentives

About the Role

We’re looking for a Director of Field Services to lead a large, dynamic team of 30+ calibration, instrumentation, and metrology professionals across a broad national footprint. This role isn’t about sitting behind a desk, it’s about leading from the front, working closely with sales and operations leadership, ensuring exceptional service delivery, and keeping teams aligned, engaged and continuously improving.

What You’ll Do

Lead & Develop Teams: Manage a geographically dispersed field organization, focusing on people development, engagement, and performance.
Drive Operational Excellence: Oversee calibration, instrumentation, and metrology field services — ensuring consistent quality, compliance with GDP and Quality standards, and customer satisfaction.
Strategic Collaboration: Partner closely with the Director of Sales to align field execution with client needs, growth goals, and service delivery standards.
Budget & Performance Management: Build and manage budgets, track KPIs, control costs, and deliver against operational and financial targets.
Change Management & Training: Implement process improvements, develop field training programs, and lead teams through evolving business and client demands.
Client & Executive Engagement: Represent the field organization in board-level presentations, client meetings, and strategic planning discussions.
Travel & Presence: Expect significant travel (up to 80%) — whether flying across the country or clocking mileage in the field — to stay connected with teams and clients.

What You Bring

10+ years of experience in field service leadership within calibration, instrumentation, or metrology environments.
Proven track record managing large, distributed teams across multiple regions.
Deep understanding of GDP, Quality Systems, and regulatory compliance.
Strong financial acumen — comfortable with budgets, forecasting, and cost management.
Skilled communicator who can engage everyone from field techs to board members.
Natural coach and leader with experience driving team culture, performance, and change.
Willingness to travel extensively (80%) — this is a hands-on, in-the-field leadership role.

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Director of Field Services (Calibration, Instrumentation & Metrology)