Roadside Mobile Advantage Agent - Remote

Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.

Roadside Mobile Advantage Agents take back-to-back files submitted online from customers needing immediate assistance. Agents handle online roadside requests and initial outbound calls to customers and roadside assistance service providers (occasionally take inbound calls). U-Haul Roadside Assistance works hard to ensure our customer's safety and experience is handled with professionalism, care, and support. At times, unexpected hurdles arise that warrant our Roadside Assistance team to step in and guide our customers back en route to their destination.

Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

This job might be for you if:

You are a dependable team player with a positive attitude

You obtain the aptitude to work in a critical thinking atmosphere

You enjoy a self-paced, educational work environment

You enjoy speaking with and helping people

You are empathetic and solution oriented

You are comfortable with eLearning and remote leadership management

You are comfortable navigating multiple computer programs at one time

Minimum Qualifications:

Ability to express sympathy, empathy and compassion

Critical thinker and ability to adapt

Intermediate keyboarding and computer skills

Active and Attentive listener

Ability to type while talking (40 WPM or higher is a plus)

Ability to formulate sentences through written text

Ability to navigate and use multiple computer programs at once

Excellent verbal communication and listening skills

Clear speaking voice

General knowledge of U.S. and Canada geography

General knowledge of how to map a location using various programs or applications

Willingness to incorporate feedback to constantly improve performance

Possess can-do-confidence

Perksofjoining the U-Haul Team!

Compensation:

U-Haul offers Roadside Mobile Advantage Agents an hourly base pay of $17.00. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wagelaws).

Exclusive U-HaulBenefitsDesigned for Your Success:

At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

Scheduling Requirements:

Roadside Assistance is open 24/7/365 to assist customers

The total number of hours scheduled each week will be based on business needs

Must be available for a set schedule on both weekend days, Saturday and Sunday, for 8 hours both days

Shifts fall between 10:00 AM and 4:00 AM, Arizona time

Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

A note about how we schedule:Preferencesto work that aligns with the business need may increase the opportunity to bescheduledmore hours.We pride ourselves on being flexible with schedules, especially for students and teachers. However, ifpreferencestowork do not align with the needs of thebusinessthe result may belesshours scheduled.

Education and Development (Training) Explained:

Self-motivated education at our very own U-Haul University.

Self-motivated supplementary eLearning.

Assist customers within the first week of employment.

Customer interactions with instructors’ support during initial education.

Skillset-driven continued education coordinated by your manager.

Fast-paced, hands on instruction with a set schedule.

Learn and begin performing some of your job duties with customers the first day.

Work From Home Requirements:

All work duties, including initial education, must be performed from your home address in a private, quiet workspace.

Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.

A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

Computer Specifications

Operating System: Windows 11

RAM: 16GB minimum (32GB recommended)

Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)

Storage: SSD with at least 5GB free space

Additional Hardware

Webcam (external or built-in)

USB headset (wired)

Internet Speeds

Ping: under 100

Download: 50MB minimum (100MB recommended)

Upload: 5MB minimum (10MB recommended)

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of: CA, WA, or the District of Columbia.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.

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Roadside Mobile Advantage Agent - Remote