About The Role

We are seeking a dedicated Remote Customer Service/Call Center Representative to join our team. This role plays a crucial part in providing exceptional customer service and support to our clients from a remote location. If you are a proactive problem-solver with excellent communication skills, we want to hear from you!

Location: United States (Remote)

Responsibilities

Handle inbound and outbound customer calls in a professional manner
Provide accurate information and assistance to resolve customer inquiries
Update customer records and maintain a high level of data accuracy
Collaborate with team members to ensure customer satisfaction
Identify and escalate priority issues to the appropriate channels

Pay: $25.55 - $35.55 per hour.

Requirements

Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Previous experience in customer service or call center environment preferred
Proficiency in using CRM software and other relevant tools

Qualifications

High school diploma or equivalent
1+ year of experience in customer service or call center role
Familiarity with customer relationship management (CRM) systems
Comfortable working remotely and independently

Benefits

Competitive salary and performance-based incentives
Flexible work hours and remote work opportunities
Professional development and growth opportunities
Healthcare benefits and retirement savings plan

Trans City Skoda

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Remote Customer Service/Call Center Representative