Description

About us:

TrackVia® is the leading low-code application platform in the cloud that specializes in streamlining and automating critical operational processes and workflows. The TrackVia platform allows businesses to rapidly create custom web and native mobile applications that unite executives, managers and workers with all their data, processes and collaboration in one environment accessible on any device.

Job Summary

As a Customer Support Advocate your primary activities are supporting TrackVia customers via phone and email. Every day you'll interact with smart business people from all kinds of companies to solve real world business problems. You will have a great impact not only on our customers but you’ll play a key role in shaping our product road map and marketing strategy, as you analyze and convey the feedback you receive from conversations with customers.

If you enjoy the intellectual stimulation of working with customers to find solutions to interesting challenges, you’ll love this job!

Responsibilities

Provide customer training and online product demos
Problem solve customer issues
Create advanced formulas that make customer applications sing and dance (IF, OR, LOOKUP, etc.)
Help customers set up views, charts and dashboards
Provide product support via phone, email, live chat and online community
Provide basic “data model” recommendations for a relational database
Create product customizations using TrackVia’s customization tools

Requirements

Technology enthusiast
Analytical problem solving skills
Excellent written and verbal communications: clarity, brevity, grammar, articulateness, patience & listening skills
Excel power user
Understand basic relational database concepts
Familiarity with web technologies (HTML/CSS/Javascript)
Professionalism: promptness, attention to detail, organization
Bachelor Degree preferred, but not required

Salary & Benefits

The base salary for this position is $45,766 - $64,200
We cover 100% medical, dental, and vision benefits
We understand you have a life outside of work and have an unlimited, flexible time-off policy
We provide competitive paid parental leave for all new parents after 6 months
We made Built in Colorado’s 2020 Best Small Companies to Work For list and received an Honorable Mention for Outside Magazine’s 2020 Best Places to Work
You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career

TrackVia

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Customer Support Advocate