Who We Are Seeking: Therapeutic Health and Home LLC is looking for a detail-oriented and motivated administrative assistant to join our team. The ideal candidate will possess a strong understanding of medical practice administration including entering client demographic data, completing service authorization processes for various insurances, medical claims submission, denied claims resolution, and communication with clients regarding outstanding balances. As well, an ideal candidate will possess basic accounting skills, strong communication abilities, exceptional organizational skills, and thrive in a remote working environment. We are seeking someone who is proactive in addressing billing inquiries, adept at mastering complex software systems, and committed to supporting our therapists in delivering high-quality care to our clients.

Company Overview: We are dedicated to providing specialized physical and occupational therapy services for pediatric clients with a range of developmental disabilities, infants experiencing eating difficulties, women and children with pelvic floor dysfunction, and older adults with self-care challenges. Our services are predominantly rendered in patients' homes and various community settings throughout SouthCentral Alaska, including parks, trailheads, rock gyms, bowling alleys, aquatic environments, and ski trails.

As an adminstrative assistant, you will play a critical role in facilitating the efficient operation of our front office processes, thereby supporting our team of dedicated therapists.

Responsibilities:

Assist with client and insurance billing, ensuring the accuracy and timeliness of all claims submitted.
Engage in effective communication with clients and insurance companies regarding billing inquiries and claims management.
Manage claims submissions, including addressing rejections and appeals as necessary.
Provide support to therapists on billing-related inquiries and issues.
Verify client insurance benefits and coverage details to ensure compliance with billing practices.
Issue invoices to clients and follow up on outstanding payments in a timely manner.
Report directly to the company leadership regarding billing activities and performance metrics.
Assist with authorization for services submissions
Auditing of client charts
Participate in cross-training with the office manager to assist in the management of the general phone line, referrals, and credentialing tasks during times of absence.

Qualifications:

Demonstrated experience with insurance billing language, norms, and claims management is preferred.
Availability to participate in daily virtual meetings during operational hours in Alaska (specific times are flexible).
Proven ability to work independently in a remote environment while effectively managing tasks with minimal supervision.
Proficiency in utilizing technology and digital tools for the medical practice management, including practice management systems and general office software such as microsoft office suite and equivalents.
Ability to master complex software systems and adapt to new technologies quickly.
Preference will be given to candidates residing in Alaska or those familiar with the state's insurance landscape.
Detail-oriented with exceptional organizational skills.
Capable of managing multiple priorities and communicating effectively with clients, insurance companies, and internal team members.

Compensation and Benefits:

Competitive hourly rate of $20-25, commensurate with experience.
Initial commitment of 10 hours per week, with the potential for increased hours up to 40 per week in the future, if desired.
Flexible scheduling options to promote a healthy work-life balance.
1 week paid time off and 1 week of illness pay.

Perks:

Monthly in person meetings to foster collaboration and connection.
A supportive work culture that values teamwork and professional development.
Opportunities for annual company outings to foster team cohesion.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 5 – 15 per week

Benefits:

Flexible schedule
Paid time off

Work Location: Remote

Therapeutic Health and Home LLC

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