Opportunity: Customer Service Specialist (Remote - Full Time)
Location: Remote (Colombia)| Job Type: Full-time

About Us

At The Sign Pack, we specialize in creative, production-ready design solutions for the signage industry. We work with sign companies across North America, the UK, Australia, and beyond, providing high-quality designs, permit drawings, and marketing support.

We’re currently looking for a Customer Service Specialist to join our growing team.

If you have experience in the signage industry, print production, apparel decoration, or similar fields, this is a great opportunity to bring your industry knowledge into a customer-facing role and help our clients succeed.

What You’ll Do

Build strong relationships with key stakeholders at client companies
Act as the primary point of contact for customer inquiries and concerns
Conduct onboarding meetings and demos for new customers
Support ongoing projects and drive adoption of our services
Advocate for customer needs in internal discussions
Communicate recommendations to improve client results
Assist new customers through implementation and onboarding
Monitor client satisfaction in collaboration with the team
Contact clients by phone when necessary

What We’re Looking For

2+ years of direct client management experience (Customer Service, Customer Success, or Account Management)
Fluent in English (written and spoken)
Experience working remotely using online collaboration and meeting tools
Strong communication, problem-solving, and organizational skills
Ability to work strategically while maintaining close attention to detail

Nice to Have

Background in signage, printing, apparel, or related industries

Why Join Us?

Fully remote work with an international team
Be part of a company growing at the heart of the global signage industry
Opportunity to influence customer success strategy and grow with the role
Collaborative environment with room to contribute ideas and take ownership

If you’re passionate about helping customers succeed and want to bring your industry experience into a role with real impact, we’d love to hear from you!

Apply now to our Customer Service Specialist Position via Indeed, and come with us to take the global signage industry to the next step!

Job Type: Full-time

Application Question(s):

In your opinion, what are the most important qualities of a great Customer Service Specialist? Please write a short paragraph explaining why these qualities matter.
Do you have experience with the signage industry or any other visual communications/design/architecture company? If so, please explain.
Could you please share your expected monthly compensation for this role?

Language:

English (Required)

Work Location: Remote

The Sign Pack

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Customer Service Specialist (Remote - Colombia)