The Mundaca Law Firm, LLC

Receptionist / Intake Specialist

Fully Remote | $800 USD/month

Full Time

Monday-Friday

8:30 AM - 5:30 PM EST

About Us

The Mundaca Law Firm, LLC is a fast-growing, multi-jurisdictional law firm with offices in Washington, D.C., Annapolis, Maryland, Dallas, Texas, New York and Virginia. Our firm focuses on Employment Law, Business Law, Litigation, and Crisis Management, serving clients across multiple states with the highest standards of professionalism and care.

The Mundaca Law Firm, LLC is seeking a professional, reliable, and client-focused Receptionist/Intake Specialist to join our growing team. This role is essential to ensuring an exceptional first impression for our clients while supporting the firm’s intake operations with accuracy, consistency, and care.

Position Overview:

The Receptionist/Intake Specialist will be responsible for answering incoming calls, identifying potential clients, and guiding them through the scheduling and intake process from start to finish. This role requires the ability to multitask in a fast-paced, professional environment while maintaining a warm, helpful, and service-oriented approach. The ideal candidate will be reliable, detail-oriented, highly organized, and possess strong communication skills.

Key Responsibilities

Serve as the first point of contact for clients via phone, and email.
Follow the firm’s established intake process to ensure accuracy and consistency in each client interaction.
Answer calls promptly and professionally, identify potential clients, and determine service needs.
Verify client information, input accurate data into the system, and ensure all records are complete and properly categorized.
Maintain call performance within the firm’s call KPI standards, ensuring timely, efficient, and client-centered communication.
Conduct initial client intake by gathering essential information with professionalism and empathy.
Follow up with potential clients regarding next steps, pending information, or scheduling needs.
Offer and schedule consultations in accordance with firm procedures.
Prepare, send, and organize engagement agreements within the system, ensuring all documentation is properly filed and accessible.
Assist with administrative tasks such as data entry, filing, and document preparation.
Collaborate with attorneys and staff to support ongoing cases and internal workflows.
Uphold the firm’s standards of confidentiality, professionalism, and exceptional client service at all times.

Qualifications

Previous experience in a receptionist, intake, or customer-service role (legal experience preferred but not required).
Strong verbal and written communication skills, with clear and professional spoken and written English.
Ability to multitask and prioritize effectively in a fast-paced environment.
Highly organized, reliable, and detail-oriented.
Professional demeanor with the ability to remain calm and solution-oriented under pressure.
Proficiency with office softwares and willingness to learn new systems.

Compensation

$800/month (independent contractor position).

Fully remote schedule.

Opportunity for growth and increased responsibilities within the firm.

How to Apply

Interested candidates should submit the following to carriaga@mundacalaw.com

A brief cover letter explaining your interest in the role; and

Your résumé (PDF format preferred).

Please include “Receptionist / Intake Specialist – [Your Name]” in the subject line.

Join a firm that believes in “Advocacy without compromises.” Grow with a team that values excellence, collaboration, and purpose.

Job Type: Full-time

Pay: $13,000.00 - $14,000.00 per month

Work Location: Remote

THE MUNDACA LAW FIRM, LLC

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