Responsibilities

Customer Service & Communication

Job & Workflow Management

Handle job intake: understand customer requests and enter accurate information into the system
Schedule jobs and follow up with technicians (including via WhatsApp) to track progress and status
Order parts from suppliers as needed
Review daily service tickets and document notes for billing

Documentation & Proposals

Complete required inspection forms and new account paperwork
Create and manage proposals within our CRM system
Draft proposals based on job scope (training provided, but must be able to learn and work independently)
Maintain clear, organized records across all jobs and documentation

Requirements

Experience in an administrative or operations role (service-based business preferred)
Strong organizational skills and attention to detail
Ability to multitask and manage multiple jobs simultaneously
Excellent written and verbal communication skills
Candidates with experience supporting U.S.-based customers are strongly preferred

Communication & Regional Fit

Strong proficiency in English (written and spoken) is required
Spanish proficiency is a plus
Familiarity with U.S. East Coast business culture, preferably New York, is strongly preferred

Technical Skills

Additional Notes

This is a remote, overseas position supporting a U.S.-based team
Work hours must align with Eastern Time (New York)
This is a back-office operations role (no accounts receivable or payable responsibilities)
Must be comfortable working in a fast-moving environment with ongoing communication between office staff and field technicians

Job Type: Full-time

Application Question(s):

Do you have experience supporting customers based in the United States?
How would you rate your English proficiency (spoken and written)?
Are you able to work during U.S. Eastern Time (New York) business hours?
What experience do you have with CRM systems in a service-based business (job scheduling, ticketing, etc.)?
Have you previously managed multiple jobs or tasks at the same time (e.g., scheduling, follow-ups, coordinating teams)?

Work Location: Remote

Teletech Security LLC

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