The role leads structured sales campaigns and translates strategic growth priorities into actionable commercial initiatives that increase market share and topline performance, while ensuring consistent, high-quality customer service delivery through standardized processes, strong technical capability, effective resource planning, and KPI-driven performance management.

Tasks / Responsibilities:

Leadership & People Management

Lead and develop the LATAM Sales & Service team, providing both disciplinary and functional leadership
Build a high-performance culture focused on accountability, collaboration, safety, and continuous improvement
Drive workforce planning, talent development, and succession planning across the region
Conduct performance reviews and support the growth and development of direct reports

Sales Management

Own and drive sales growth and market expansion across LATAM, with full accountability for achieving defined revenue and profitability targets
Serve as the primary commercial lead for the region, personally managing customer relationships, originating opportunities, and closing business across the full portfolio of Molding Solutions products and services
Lead all commercial negotiations in alignment with company guidelines to secure sustainable, profitable business
Collaborate with cross-functional teams to develop and execute new business proposals and program launches
Monitor and report on sales performance, forecasts, and order intake to ensure transparency and alignment
Develop and execute regional sales strategies, marketing plans, and targeted action plans to identify and capture growth opportunities
Build and scale the regional sales organization over time, establishing the structure, processes, and capabilities required to support sustained growth

Service Management

Oversee Field Service operations to ensure high-quality service delivery and customer satisfaction
Implement and maintain standardized service processes, including tracking and performance monitoring of service activities
Define and manage key performance indicators (e.g., utilization, response time, customer satisfaction, cost efficiency)
Support global initiatives by aligning regional service operations with company-wide processes, systems, and training standards

Qualifications & Experience:

Technical background in injection molding, plastics processing, toolmaking, or a comparable field
Minimum +10 years of relevant industry experience; advanced technical or engineering qualification preferred
Proven leadership experience managing teams
Strong understanding of injection mold trials, hot runner systems, and tooling services
Business and systems proficiency (MS Office required, EPICOR and CAD preferred)
Strong analytical, problem-solving, and decision-making skills
Customer-oriented mindset with excellent stakeholder management capabilities
Proven ability to operate effectively in a global, matrix organization
Strong communication, feedback, and conflict-resolution skills
Willingness to travel approximately +50%
Open-minded, proactive, and enthusiastic approach to continuous improvement and global collaboration

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Synventive Molding Solutions, Inc.

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Sales & Service Director LATM