About Stellic

Remember the days when you were navigating your academic path — the feeling of being lost, unsure of which courses to take, or uncertain about your graduation timeline? At Stellic, we get it because our journey started just like yours. Born out of the challenges faced by international students at Carnegie Mellon, we've grown into a movement that's reshaping the future of education by addressing one of higher education's biggest challenges: the $200B dropout crisis.

Today, we've partnered with 75 universities across 7 countries — including top institutions like Cornell, Columbia University, and Ohio State University — to empower students to take control of their academic journey with clarity, confidence, and purpose. Our platform gives students the tools they need to plan ahead, stay on track, and succeed, from day one through graduation.

At Stellic, we believe in the power of personalized education, and our culture thrives on collaboration, innovation, and the passion to solve meaningful problems. Your ideas will have a real-world impact, as you work alongside some of the brightest minds in the industry to reimagine what education can be. Join us; together, we'll help millions of students worldwide own their educational future.

Don't take our word for it, see it for yourself!

"Stellic cut down 2 hours of brainpower before registration to just 30 minutes!" – Rising Senior
"I noticed that when I was in meetings with my advisor after we got Stellic, we could spend more time talking about career paths, the future, and what made sense for me from a professional standpoint" - Rising Senior
"One of the key things about Stellic is that I can have it open, my advisor can also have it open and see exactly what I'm looking at. And I don't have to hope and pray that they remember who I am." – Rising Junior
"Just had the most AMAZING advising session...a student was changing majors and they built a new plan to show her parents within minutes. She was beaming (and so was I!)...this is incredible to use" - Advisor
"Stellic has caused us to be more inspired about the work that we do. Having a platform that is agile, responsive, flexible and shows potential for moving forward - and a collaborative team approach - has been remarkable." - Administrator

About the Role:

As the Technical Support Analyst, you will be the second member of our Support organization, responsible for delivering top-notch technical support to our customers. You will handle incoming support tickets, ensure timely and high-quality responses, and collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations.

Some of the things you'll do:

Manage and respond to incoming support tickets from customers
Provide high-quality, timely, and efficient technical support to resolve customer issues
Partner with the Technical Writer and maintain a comprehensive knowledge base to aid in faster resolution of common questions/issues
Monitor customer support trends and identify areas for improvement
Work closely with the Engineering team to escalate and resolve bugs and urgent technical issues
As the second member of the Support team, you will play a key role in training, and mentoring future support staff
Maintain a customer-centric culture within the support team and the wider organization

You'd be a great fit for this role if you have the following skills and experiences:

Experience working in an early stage saas company would be ideal
Minimum 2 years of any customer facing role or customer support role
Are an analytical person and are able to learn new technologies with relative ease

Salary: $60,000 - $74,000 base salary, plus equity

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

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Technical Support Analyst