Medical Virtual Assistant (Remote | Full-Time | Healthcare)

Company: Solcere / North County Natural Medicine
Location: Remote (Must work Pacific Time hours)

About Us

Solcere is a precision medicine clinic specializing in cognitive health, Alzheimer’s, and dementia care through a functional and evidence-based approach. Our team is deeply committed to delivering high-quality, patient-centered care through strong systems, collaboration, and accountability.

Position Overview

We are seeking a highly organized and proactive Medical Virtual Assistant to support our clinical and administrative operations. This role is ideal for someone who thrives in a fast-paced healthcare environment, communicates effectively, and takes ownership of their responsibilities.

You will play a key role in patient coordination, administrative workflows, and supporting both providers and internal teams.

Schedule

Monday–Friday
8:00 AM – 5:00 PM Pacific Time
Includes a 30-minute lunch break

Key Responsibilities

Answer and manage incoming calls using RingCentral
Schedule and coordinate patient appointments
Conduct outbound calls (follow-ups, reminders, coordination)
Support providers with administrative tasks
Assist with lab coordination and back-office workflows
Manage and respond to the Patient Portal Queue (training provided; expected proficiency within 90 days)
Learn and support workflows related to our GUIDE Program
Accurately document tasks and communications in our EHR (Cerbo)
Maintain consistent communication via Slack and email
Collaborate with the operations team and report to the Operations Director

Tools & Systems

Experience with the following is a plus (training provided):

Cerbo (EHR)
RingCentral
Slack

What We’re Looking For

Strong organizational and multitasking skills
Excellent verbal and written communication
Ability to work independently and take initiative
High level of accountability and reliability
Comfort working with patients in a professional and empathetic manner
Ability to learn systems and processes quickly
Prior experience in a healthcare or medical administrative role preferred

Requirements

Reliable internet connection and dedicated workspace
Availability during Pacific Time working hours
Ability to maintain HIPAA compliance and handle confidential information responsibly

Performance Expectations (First 90 Days)

Learn and master core workflows and systems
Demonstrate efficiency and accuracy in daily tasks
Communicate proactively and consistently
Show ownership, responsibility, and commitment to the role

Job Types: Full-time, Permanent

Pay: From $1,250.00 per month

Work Location: Remote

Solcere

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Medical Virtual Assistant (Remote | Full-Time | Healthcare)