Location: Remote
Schedule: 8am – 5pm (may be subject to change due to client requisite)

About the Role

We’re looking for a detail-oriented and proactive Facilities Coordinator to support a dedicated client account. In this role, you’ll manage service requests, coordinate with vendors, and ensure smooth operations through the ServiceChannel platform. You’ll be the go-to expert for system support and client communication, helping maintain high standards of service delivery and client satisfaction.

Key Responsibilities

Monitor and respond to incoming service requests via Zendesk.
Prioritize and triage requests based on urgency and impact.
Dispatch service requests to vendors and follow up to ensure timely resolution.
Provide basic training and support to clients and vendors on ServiceChannel tools.
Collaborate with Facility Managers to coordinate services and special projects.
Add and onboard vendors, ensuring they understand procedures and compliance requirements.
Review work orders for cost-saving opportunities (e.g., warranty, landlord responsibility).
Track and document all service requests and resolutions accurately.
Evaluate emergency work orders and escalate as needed.
Maintain clear, professional communication with clients and vendors.
Identify and report system issues to the Support and Development teams.
Contribute to a collaborative team environment through knowledge sharing and cross-training.

What You Bring

Required:

Proficiency in English (spoken and written).
Strong attention to detail and documentation skills.
Ability to learn quickly, follow processes, and adapt to feedback.
High school diploma or GED.
Reliable attendance and punctuality.
Customer service mindset with a collaborative approach to teamwork.

Preferred:

Experience in facilities maintenance, customer service, or software support.
Familiarity with:
- ServiceChannel
- Zendesk
- Five9
- Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)
Background in restaurant or retail facilities management.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The salary range for this position (in local currency) is 47,500.00 - 88,100.00

The salary range for this position (in local currency) is 47,500.00 - 88,100.00This position is also eligible for bonus as part of the total compensation package.

ServiceChannel

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