Primary Function

Slot Technician is responsible for the servicing, installing, converting, upgrading, and preventative maintenance of all Sega Sammy Creation (SSC) gaming equipment. The Slot Technician position is also responsible for cleaning, operating factory and warehouse equipment, assembling and inspecting products in a correct, cost-effective, and timely manner in alignment with specifications and quality requirements on an assembly line in SSC production. Production/Service Technician will troubleshoot and fix improperly functioning slot machines via onsite service calls as well as assist customers and personnel with slot machine issues, which may include answering technical questions and moving equipment around. This position may be required to work after business hours, including evening/overnight weekends/holidays. Work shift location and times will be adjusted based on the installation schedule and production needs.

Essential Duties

Provides technical training to casino operators' technicians on most aspects of installations, repair, game conversions, and game software updates
Maintaining or repairing equipment
Strong working knowledge of company cabinet types and ability to diagnose and troubleshoot problems from top to bottom
Documents service calls and installation actions by completing forms, logs, and records
Maintain customer confidence by keeping service information confidential
Identify replacement parts along with the correct part numbers
Maintain an accurate inventory of parts issued
Maintain a safe, clean, and organized work environment
Follow documentation, policies, procedures, and both written and verbal instructions
Able to work with warehouse staff, assisting with machine assembly when onsite service is not requested
Work on the production line with consistent speed and accuracy
Ensure that production requirements and standards are met consistently
Make every effort to increase productivity and efficiency without compromising quality
Use power tools to assemble parts
Observes and removes faulty product parts from the assembly line
Install the software/firmware on the hardware devices
Inspect parts and assemble products to ensure they are up to quality standards
Use measuring tools to inspect parts
Use measuring and testing equipment for final inspection (visual, functional, and electrical) on final products
Reports issues or problems with production to the immediate supervisor
Adheres to all safety guidelines dictation the production and handling of materials in the factory
Maintain a positive image of Sega Sammy Creation with co-workers and customers
Other duties when required

Qualifications & Requirements

Must be at least 21 years old
Must obtain licensing approval by the Nevada Gaming Control Board and/or other gaming jurisdictions in which we operate
Must be available to work after business hours, including evening/overnight, weekends/holidays
Must be able to travel in and out of state and work any schedule as needed
Valid driver’s license with clean DMV driving record/ Working vehicle for service calls (mileage reimbursement provided)
Has working knowledge of commonly used concepts, practices, hardware, and electronics, as well as experience with troubleshooting, analyzing information, building client relationships, and reporting skills
Must be able to stand for the entire shift
Mechanically inclined; comfortable working in confined spaces
Must have excellent customer service skills
Must be able to lift, push, pull, and carry. Must be able to lift and carry a minimum of 25 pounds regularly, 50 pounds frequently, and 150 pounds occasionally.
Must be able to stoop, bend, and reach
Must have the manual dexterity required to write and operate a computer/slot machine
Must be able to listen and respond to visual and aural cues
When on the casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust
MUST BE A TEAM PLAYER

Travel Requirements

Must be able to travel in and out of state and work any schedule as needed

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Ability to Commute:

Remote (Required)

Willingness to travel:

75% (Preferred)

Work Location: Remote

Sega Sammy Creation USA Inc.

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