Join us at Ringover – where customer experience meets innovation.

We're looking for a proactive and tech-savvy Technical Support Engineer. If you're passionate about solving complex problems, providing top-notch technical assistance, and ensuring a seamless user experience, we’d love to hear from you!

Major responsibilities :

Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux.
Familiar with supporting iOS, iPadOS, and Android mobile devices.
Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues.
Escalation point for Level 1 Technical Engineers
Projects Assigned by Leads to help other teams excel.
Responsible for Ringover’s IT services.
Be available off hours for scheduled maintenance, critical update releases...

Required skills and attributes :

Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps
Experience with integrating software and troubleshooting defects Experience escalating to development/technical leads
Understands chain of command within a corporate structure
Experience conducting thorough research into technical defects
Understanding of API Basics such as POST and GET for research.
Overall strong technical background and project management skills are required.
Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
Understands networks, firewalls, seServer dependencies, TCIP, subnets, and databases...
Must speak English and Spanish fluently

This position is for you if...

You are tech-savvy.
You are autonomous and you like to take initiative to learn
You are very organized by nature and like to work with ambition
You strive to exceed your goals.

Must be located in Bogota even if the position will be full remote.

The contract will be managed through a professional employer organization.

Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).

Ringover

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