Job Type

Full-time

Description

You must reside in one of these states to be eligible for hire: ALABAMA, ARKANSAS, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, LOUISIANA, MISSOURI, NORTH CAROLINA, OHIO, SOUTH CAROLINA, TENNESSEE, TEXAS

Customer Support Specialist – Remote | $19/hr + Uncapped Commission | M–F, No Weekends!

Ready to ditch the weekend shift and join a fast-paced team where your hustle gets rewarded?

Clearwave Fiber is growing—and we’re looking for motivated Customer Support Specialists who bring energy, empathy, and excellence to every interaction. You’ll be the voice of Clearwave Fiber, helping customers with billing questions, service updates, payments, account management, and non-pay disconnects. This is a high-volume, remote position where quick thinking, ownership, and top-notch communication matter.

About The Role

Full-time, fully remote position
Hours: Monday through Friday, 8:00 AM – 6:00 PM EST (must be fully available during these hours)
Starting Pay: $19/hr (non-negotiable) + uncapped commission
Fast-paced, back-to-back calls in a high-volume environment
You’ll use multiple systems including Salesforce and internal platforms
Must be confident working independently while following company policies and meeting performance metrics

Why You’ll Thrive Here

We know this role isn’t for everyone—and that’s okay. But if you're the kind of person who:

Has Purpose – You take a customer-first approach and value being part of a growing team
Takes Ownership – You’re disciplined, dependable, and thrive without micromanagement
Shows Courage – You’re confident navigating performance-driven environments
Is Resourceful – You adapt quickly, troubleshoot effectively, and solve problems on the fly
Values Simplicity – You find clear, efficient ways to resolve complex issues

…then you’ll fit right in with our team.

What You’ll Do

Own every customer interaction—calls, chats, and emails—and turn issues into solutions
Support billing inquiries, service changes, payments, disconnects, and collections
Educate customers on services, statements, upgrades, and self-service options
De-escalate challenging conversations and set clear follow-up expectations
Accurately enter data into CRM systems (e.g., Salesforce) and follow through
Thrive in a metrics-driven environment focused on quality, speed, and service
Collaborate across teams to ensure the best customer experience possible
Stay engaged with admin functions between calls that keep operations running smooth

Requirements

What You’ll Bring:

High School Diploma or GED (required)
At least 1 year of customer service experience (preferred)
Full availability during M–F, 8:00 AM – 6:00 PM EST
Ability to multitask and remain calm under pressure
Strong math and communication skills with an attention to detail
A sense of urgency to deliver efficient, high-quality support
Comfortable using Microsoft Office, CRM tools, and multi-screen systems
A quiet, dedicated remote workspace with reliable internet
A positive, team-first attitude with a strong work ethic

Perks & Pay

$19/hour starting wage (non-negotiable)
Uncapped commission—earn more based on your performance
No weekends, ever
100% remote position
Day 1 benefits: medical, dental, vision
401(k) with immediate company match
Up to 20 days of PTO in your first year
6 paid holidays
Company-paid life insurance and disability plans
Company-provided computer and equipment
Free Clearwave Fiber internet (if you live in our service area)
Growth, training, and recognition opportunities

Remote Work Requirements

Quiet, distraction-free workspace
High-speed, wired internet
Smoke/carbon monoxide detector
Comfortable desk, chair, and lighting
Ability to sit and use a headset for extended periods

Who We Are

Clearwave Fiber doesn’t just connect homes and businesses—we connect communities. Backed by industry leaders and driven by purpose, we’re expanding our 100% fiber network throughout the Midwest and Southeast. We operate with five core values: Purpose, Ownership, Courage, Resourcefulness, and Simplicity—and we live them every day.

Final Details

Employment is contingent upon successful completion of a background check and drug screen.

Clearwave Fiber is proud to be an Equal Opportunity Employer.

Salary Description

$19/hour + uncapped commission

RG Fiber

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Customer Support Specialist - NO Weekends