We are hiring experienced Seasonal Customer Support Agents to provide support to customers using a major consumer tax software platform during peak US tax season.

This is a fully remote work-from-home opportunity for candidates physically located within the United States.

This is a short-term seasonal engagement with an immediate training start required.

Contract Duration

Approximately 6 to 8 weeks, based on business needs, training completion, and performance.

Compensation & Contracting

Pay rate: $13 per hour
Payments are issued weekly on Fridays for the previous week’s approved hours
Contracts will be issued and managed via Skuad

Training & Onboarding

Training is mandatory prior to onboarding
Candidates must be available to begin training immediately
Training must be successfully completed to move into production
Training will be paid only after successful completion and passing the required background screening

Key Responsibilities

Provide inbound customer support via phone and chat
Assist customers with tax software navigation and product usage
Identify issues and apply the correct support workflows
Maintain accurate case documentation and interaction notes
Deliver professional, empathetic service aligned with brand standards
Escalate cases outside Tier 1 scope following defined routing procedures

Technical & Work-From-Home Requirements (Mandatory)

Agents must maintain a compliant home office environment, including:

Windows-based computer (Apple/macOS devices are not permitted)
Minimum Intel Core i5 processor (7th Generation or higher recommended)
8 to 12 GB RAM
Minimum 250 GB of available storage
Wired internet connection (Wi-Fi-only setups are not permitted)
USB noise-canceling headset
Up-to-date antivirus or endpoint protection software
Ability to support secure browser or VPN configurations
Reliable power and internet connectivity are suitable for uninterrupted production work

Application Support

If you experience technical issues during the application process or have specific role-related questions after reviewing the full job description, you may contact our recruitment team at hrintuit@resolv.global

Please include “Seasonal Tax Support” in the subject line to help us route your query efficiently.

Requirements:

Location & Eligibility Requirements

Applicants must:

Be physically located in the United States
Be legally authorized to work in the United States
Be 18 years of age or older
Hold a High School Diploma or GED equivalent
Be willing to undergo and pass the required background screening

Background screening may include identity verification, criminal history review, and sanctions screening, in accordance with program requirements.

Required Experience (Essential)

Candidates must have prior experience supporting consumer tax software such as Intuit TurboTax or assisting customers during tax filing processes.

This experience should include:

Guiding customers through tax return workflows and software navigation
Assisting users in locating prior-year returns, amendments, and account information
Troubleshooting basic product or technical “how-to” issues using knowledge bases or scripts
Supporting customers via inbound phone and chat channels
Escalating complex tax or technical issues appropriately
Handling sensitive financial or personal data in secure environments

Additional Requirements

Fluent or native-level English communication skills
Strong written and verbal customer support capability
Ability to work multiple shift schedules, including evenings and weekends
Comfortable working in a structured, performance-driven remote support environment
Strong attention to detail and ability to follow defined processes

Resolv.Global

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Seasonal Tax Support Agents (Remote | US)