Equal Opportunity Employer/Disability/Veterans

This is an exciting opportunity to join our Team!

This is a full-time, remote position open to applicants who reside in New England

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.

Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.

The Customer Success Coordinator - A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency. As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.

Duties And Responsibilities

Process new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines
Handle incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
Obtain all necessary insurance authorizations
Troubleshoot equipment issues with patients; triage issues to manufacturer’s care teams or referring doctors as needed
Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed
Actively up sell and increase orders through suggestive selling techniques
Ensure completion of worklists assigned
Collect patient payments
Ensure patients understand cost responsibilities
Coordinate appointments between customers and respiratory staff
Participate in company phone campaigns
Comply with all policies and procedures established by the company and the company's regulatory bodies

Basic Qualifications

18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Associate’s Degree required
1 year of customer service/admin experience in the medical field

Required Skills

Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred

Competencies

Attention to Detail
Communication
Computer Skills
Customer Service
Dependability
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time.
This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This job operates in a professional office environment.
The noise level in the work environment is usually moderate to loud.

Direct Reports – None

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

Reliable Respiratory

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