Who we are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Position Name:

Core Weekend Customer Love Associate

Reports to:

Customer Love Lead

What You’ll Do:

Provide consistently magical customer service across all customer service channels
Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
Consistently meet and exceed performance goals
Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Who You Are:

Smart, incredibly organized, and driven towards excellence
Passionate about Reformation’s mission and products
An incredibly friendly person who loves interacting with people and never loses their cool
Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
Positive and willing to take on any task, big or small
Strong communication skills across all customer service channels, including email, text, and chat
Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
Flexible and able to work in a constantly changing environment
Productive, focused work style to successfully meet case volume expectations

Extra Credit:

Prior experience on an e-commerce customer service team
Proficiency with Kustomer and Google Suite

Compensation:

The wage for this position is $17.60-$18.65 per hour.

Available to work a minimum of 20 hours per week
Available to work weekends
Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

CPRA Notice found here

Want some more?! - Sustainability, Forbes, Fast Company

Reformation

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