About redbox+ Dumpsters of Toledo

redbox+ Dumpsters of Toledo is a locally owned and rapidly growing dumpster rental franchise serving Northwest Ohio and Southeast Michigan. Our patented roll-off dumpster with attached portable toilets sets us apart in the industry, offering contractors and homeowners unmatched efficiency and convenience. We pride ourselves on delivering dependable service and exceptional customer care.

Position Overview

We are seeking a highly organized, customer-focused Office Administrative Assistant to support our Operations Manager and serve as a key point of contact for customers and drivers. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, pays close attention to detail, and enjoys keeping operations running smoothly behind the scenes. You will play a vital role in customer service, invoicing, and operational support while representing our brand with professionalism and positivity.

Key Responsibilities

Customer Service
Answer all incoming phone calls, text messages, and emails promptly
Provide pricing information and rental details to customers
Enter dumpster rental requests accurately into the ordering system
Request customer reviews and follow up on feedback when appropriate

Invoicing & Data Entry

Generate and send customer invoices
Ensure accurate entry of work orders and rental details
Manage and resolve billing discrepancies within the ordering system
Maintain organized digital customer records

Recordkeeping & Compliance

Perform daily weight ticket audits for accuracy
Monitor dumpsters that have been on-site for extended periods
Track job site details and ensure proper documentation

Operations Support

Review and understand daily workload, inventory availability, and scheduling limitations
Coordinate same-day delivery and pickup requests with drivers and management
Send next-day pickup reminders and online order text notifications
Communicate schedule updates clearly between customers and drivers

Payment Processing

Follow up with customers regarding outstanding invoices
Assist in resolving payment issues professionally and promptly

Team Communication

Keep management informed of operational issues, delays, or customer concerns
Support smooth daily operations by maintaining clear internal communication

What We’re Looking For

Strong verbal and written communication skills
Excellent phone etiquette and professional demeanor
High attention to detail and accuracy in data entry
Ability to multitask and prioritize in a fast-paced environment
Comfortable using MS Office and learning new software systems
Independent thinker with problem-solving skills
Customer service experience required

Qualifications

High school diploma or equivalent
Legally authorized to work in the U.S.
Must live in the Toledo or Southeast Michigan area
Prior administrative, customer service, or operations support experience preferred

Why Join Our Team?

At redbox+ Dumpsters of Toledo, you are not just answering phones — you are supporting operations, strengthening customer relationships, and contributing directly to company growth. We are a small, growing business where your work matters and your contributions are valued.

If you are dependable, proactive, and take pride in doing things right the first time, we would love to hear from you.

This is a remote position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate.

redbox+ Dumpsters of Toledo

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