We are seeking a dedicated and customer-focused Technical Support Representative to join our customer support team. As a Technical Support Representative, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Technical Support Representative Duties and Responsibilities

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.

Technical Support Representative Requirements and Qualifications

High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.

Job Type: Part-time

Pay: $19.29 - $20.55 per hour

Expected hours: No less than 30 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Work Location: Remote

Rainbow Light Electronics

New Jobs

Technical Support Representative