About PharmaCentra LLC

PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as a Customer Support Representative. Based in Americus, GA, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position.

PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare!

Position: Customer Support Representative (Full-Time)

Location: Fully Remote

Job Summary

Provide exceptional customer service through inbound/outbound calls, emails, and chats. Support clinical trial recruitment, patient scheduling, and inquiries while ensuring a positive experience for all stakeholders.

Responsibilities

Address inquiries and resolve issues with professionalism and empathy.
Use active listening and basic medical terminology to assist customers effectively.
Handle technical issues and maintain accurate records of interactions.

Requirements

High school diploma or equivalent.
Quiet, private home workspace with wired high-speed internet.
1+ year of customer service or call center experience.
Proficient in Microsoft Windows/Office and computer setup.
Strong problem-solving and communication skills.

Preferred: Healthcare industry experience, post-secondary education, or bilingual (Spanish/English).

Benefits

Competitive pay and growth opportunities.
Fully remote with flexible scheduling.
DailyPay for instant wage access.
Company-provided equipment.
Comprehensive benefits (medical, dental, vision, disability, life insurance) after 90 days.
401(k) with company match.

Work Schedule

Full-time, up to 40 hours/week.
Mandatory one weekend day per week.
Hours: 12 PM - 11 PM EST (8-hours shift).

Ready to Join Us?

If you're empathetic, patient, and solution-focused with strong communication and problem-solving skills, apply now! Our 3-minute, mobile-friendly application makes it easy. We look forward to meeting you!

PharmaCentra

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Customer Support Representative - FULLY REMOTE