Position Title: Field Service Representative I

Job Summary:

The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.

Job Duties and Responsibilities (Essential Functions):

Complete responsibility for servicing accounts in an assigned territory
Coordinate and book travel to perform service events to meet and exceed customer expectations.
Maintain Pharma Dispatch compliance
Accurate recording of pharmaceutical inventory via laptop computer
Package pharmaceutical products into shipping boxes
Coordinate shipping arrangements with FedEx and UPS
Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
Ensure timely and appropriate communication with all key stakeholders and customers
Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
Manage and maintain expenses
Up to 75% of daytime and overnight travel
Ability to meet client needs through high level of travel
Other ad hoc projects & reports

Beneficial Education, Skills, and Experience:

Proven track record in providing superior service to multiple accounts in a multi-city territory
Experience performing multiple service calls daily
Knowledge of pharmaceuticals and controlled substances

Required Education, Skills, and Experience:

High school or GED diploma or equivalent work experience
Minimum 4 years of industry or equivalent experience
Must be able to work remotely and in a self-motivating capacity
High level of accuracy and attention to detail
Proficiency with computers and MS Office

Ability to prioritize multiple tasks with varying urgency
Exceptional organization and time management skills
Ability to work independently as well as in a team
Self-starter and able to work in a fast-paced environment

Compensation Range and Benefits

The hourly range for this position is $21.50-26.50 hourly. May vary based on factors including, but not limited to, Pharma Logistics’ business and organizational needs, as well as an individual’s relevant experience, education, qualifications, certifications, skills, seniority, geographic location, and/or performance.

Pharma Logistics offers medical, Dental, and Vision insurance (Blue Cross Blue Shield). Group life, AD&D, and long-term disability insurance. 14 days of paid time off, Hybrid schedule, along with major holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Day). 401k with 3% company contribution after 1 year of service.

Pharma Logistics is committed to the employment and advancement of minorities, females, individuals with disabilities, and veterans. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicab

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