About Nterval Funding

Nterval Funding is a fast-growing financial services company specializing in real estate commission advances. We partner with real estate professionals nationwide, giving them early access to their earned commissions so they can maintain consistent cash flow, grow their businesses, and achieve peace of mind. Our team values speed, service, and trust — making us a top choice for agents who want to focus on closing deals, not waiting for paychecks.

This role starts as part-time (20-30 hours per week, Monday-Friday). The hourly pay range for this role is $20-$25 per hour.

WHY YOU'LL LOVE WORKING HERE

Competitive compensation package with growth opportunities
Flexible remote/hybrid work options
Professional development and industry training
Supportive, entrepreneurial culture that values initiative and ownership
Direct exposure to executive leadership and decision-making
Opportunity to work in a high-growth fintech niche within the real estate industry

Role Summary

As the Client Success Representative, you will be the first point of contact for real estate agents exploring a commission advance. You'll guide clients through the application and onboarding process, help them submit accurate documentation, and prepare files for review and approval.

This role focuses on pre-approval support — making sure agents understand what's needed, helping them complete the application, and ensuring all information is accurate and ready for decision. You'll also reconnect with agents who started but didn't finish an application, support their questions, and maintain fast, friendly communication throughout.

This is a fast-paced, communication-heavy role that requires strong organization, responsiveness, and excellent client service skills.

YOUR DAY-TO-DAY

Respond to prospective clients across phone, text, email, and chat
Guide agents through the application and documentation submission process
Review incoming documents for completeness and accuracy
Identify early blockers (missing forms, unclear dates, inconsistent information)
Follow up with agents who started but have not completed an application
Prepare clean and accurate files for approval review
Maintain high inbound response speed and deliver an exceptional client experience
Educate clients on next steps, documentation requirements, and timelines
Update Salesforce with client details, document status, and application progress
Coordinate internally with operations as files move toward approval
Track application progress and ensure timely movement toward a decision

Who We're Looking For

Customer service reps comfortable with high-volume outreach
Individuals who enjoy helping clients through onboarding and documentation
Fast responders who stay organized under pressure
Strong communicators who enjoy problem-solving and helping clients succeed

If this sounds like a role where you'd excel, we'd look forward to connecting with you.

Requirements

WHAT MAKES YOU A GREAT FIT

Experience in client success, sales, operations management, or account management
Working knowledge of CRM systems (Salesforce experience is a plus)
Strong problem-solving abilities and multitasking skills
Excellent written and verbal communication
Highly organized with the ability to manage multiple deadlines
Exposure to financial services, mortgage, escrow, title, or real estate transactions is a plus
Professional, proactive, and accountable

Benefits

Remote work flexibility
Professional development support
Opportunities to grow into full-time with broader benefits
Opportunities for advancement as the company grows

Nterval Funding

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Customer Success Specialist (Remote)