About MRBD Enterprises:

MRBD Enterprises is a business development company specializing in business software solutions, based in El Paso, TX. Our mission is to help businesses increase efficiency, mitigate costs, and focus on overall growth and scalability. We are committed to providing top-notch software solutions that empower businesses to operate more effectively.

About the Role:

We are seeking a dedicated and bilingual (English/Spanish) Technical Support Specialist to join our team. In this role, you will be responsible for providing high-quality support to our existing customers who use our accounting software. Your primary focus will be to assist customers with troubleshooting, answer inquiries, and ensure they have a seamless experience with our product. This is a fully remote position, and candidates must be U.S. citizens.

Key Responsibilities:

- Provide support to customers via phone, email, and chat in both English and Spanish.

- Assist customers with troubleshooting technical issues related to our accounting software.

- Guide customers through the use of the software, including setup, features, and updates.

- Escalate complex issues to the appropriate internal teams when necessary.

- Document customer interactions and technical issues in our CRM system.

- Collaborate with the product and development teams to provide feedback on common issues and suggest improvements.

- Stay up-to-date with new software features and updates to provide accurate support.

Qualifications:

- Bilingual proficiency in English and Spanish (both written and spoken) is mandatory.

- Strong customer service skills, with experience in a support role preferred.

- Knowledge of accounting principles and practices is highly preferable, as this will be directly relevant to the position.

- Technical aptitude or experience in software/tech support is a plus, but not required.

- Ability to troubleshoot and think critically about solving technical issues.

- Excellent communication skills and a customer-first mindset.

- Familiarity with CRM systems and support ticketing software is a plus.

- Must be a U.S. citizen.

How to Apply:

Please submit your resume detailing your experience and email with your name and email in your application to inform us

Job Type: Full-time

Pay: $20,000.00 - $35,000.00 per year

Benefits:

Flexible schedule
Paid time off

Compensation Package:

Performance bonus

Schedule:

8 hour shift
Day shift
On call
Weekends as needed

Experience:

Customer service: 1 year (Preferred)

Location:

El Paso, TX (Required)

Work Location: Remote

MRBD Enterprises

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Technical Support Specialist