Moventi is at the forefront of technological innovation, helping organizations navigate the rapidly changing landscape. By working here, you will be part of a multidisciplinary team that fosters continuous learning and the adoption of new technologies. The office is centrally located, providing a collaborative environment with recreational areas for breaks and agile tables for team meetings. The organizational culture emphasizes transparency, commitment, and innovation, encouraging employees to take risks and challenge themselves daily.

Funciones del cargo

Provide first-level technical support via phone, electronic submission, and remote control software to diagnose and resolve issues with restaurant systems, such as POS systems (Oracle/PAR, Micros, POSitouch), drive-thru timers, and web-based reporting systems.
Log and track all issues in the ITSM system, ensuring timely responses and updates to users.
Escalate unresolved or more complex issues to second-level helpdesk or external vendors when needed.
Diagnose and resolve basic networking issues such as connectivity problems, slow network performance, and configuration errors on routers, switches, and wireless access points.
Troubleshoot hardware problems involving desktops, printers, and other peripherals used in restaurant environments.
Provide support for network-related issues, including IP address conflicts, network outages, and connectivity problems between restaurant systems and external applications.
Assist in the configuration and setup of new hardware and software for restaurant implementations.
Work closely with vendors to ensure timely repair or replacement of hardware components under maintenance agreements.
Monitor system performance and ensure service level agreements (SLAs) are being met.
Maintain and update user documentation and training materials for end users.
Assist with basic troubleshooting of network connections, hardware peripherals, and standard software applications.
Participate in system testing and deployment of updates or new tools within restaurant environments.
Provide basic training to restaurant staff on common IT tasks and systems, helping them understand and use new technologies.

Requerimientos del cargo

Basic understanding of POS systems, desktop support skills, and experience with customer service.
Strong communication skills with the ability to clearly explain technical issues to non-technical users.
Eagerness to learn new technologies and troubleshooting methods.
Ability to handle stressful situations professionally and patiently while maintaining a positive attitude.
Problem-solving mindset with attention to detail and good organizational skills.
Capable of following established procedures and escalating more complex issues as necessary.

Conditions

Fully remote

You can work from anywhere in the world.

Informal dress code

No dress code is enforced.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

Moventi

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