Environment

Remote Work
Hours of Operation Mon-Friday 9am-7pm EST
Based Salary

*Promotions are eligible after 3-6 months due to Performance Evaluation.

Potential Candidate Must Have:

A functional computer
High speed internet connection
Head-set
Quiet workspace

Qualifications:

Sales experience.
Work remotely.
Bilingual speaker. (English & Spanish)
Experience in telecommunications.
Knowledgeable in technology.
Adaptable, fast learner with the ability to creatively find customer solutions

Duties and Responsibilities:

Developing strong customer relationships with consumers.
Resolving customer queries in a quick and professional manner through phone (Outbound, Inbound, Email. Text message).
Eager personality to create company experience for the customer, vendors, and providers.
Provide accurate information about the company’s products or services including its platform and answer questions.
Escalate any technical support issues when encountered to the correct department.
Manage and take ownership of the resolution process for all customer-related issues to the final resolution.
Keep confidential records and financial information private and secure.
Record details of customer contacts and action taken – document in systems and use ticket system.
Sell the program with a minimum quota of 10 a month.

Required Skills

Ability to effectively navigate through multiple web applications and multiple chat sessions simultaneously in a prompt, friendly and professional manner
Strong phone handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Ability to work under pressure and deadlines in a fast-paced environment
Strong analytical and organizational skills
Strong problem-solving skills
Team-player and adaptable
Energetic and positive, with the ability to work independently a within the team
High attention to details
Data encoding
Ability to quickly articulate technical and service values to solve issues
Ability to learn quickly and maintain a current, comprehensive knowledge of client’s products and services including their platforms and systems

Job Type: Full-time

Education:

Bachelor's (Preferred)

Experience:

B2B sales: 1 year (Preferred)
Sales: 1 year (Preferred)

Language:

English (Required)

Work Location: Remote

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