Company Description

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our Commitment To Diversity And Inclusion

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.

Job Description

🌟 THE MISSION

You are the support behind the sales magic 💼✨ — the organiser, connector, and detail master who keeps the commercial engine running smoothly 🚀💖

As our Sales Coordinator, you play a key role in supporting the sales team, managing administration, preparing proposals, and ensuring every opportunity is followed up with speed, accuracy, and style 🤝📊

You don’t just support sales—you help convert opportunities into experiences 🎉

Here’s What You’ll Be Responsible For

Sales Support Specialist 💼✨ Provide day-to-day administrative support to the Sales team Assist with enquiries, proposals, contracts, and client communication
Proposal & Admin Champion 📑🎯 Prepare quotations, contracts, and sales documents accurately and efficiently Ensure all documentation is aligned with brand and pricing guidelines
Pipeline Supporter 📊🤝 Help maintain an organised and up-to-date sales pipeline Track leads, follow-ups, and conversions
Client Communication Hub 📞💬 Handle incoming sales enquiries with professionalism and warmth Ensure timely responses and smooth communication flow
Coordination Expert 🔗🎶 Liaise with Revenue, Reservations, and Operations to support seamless execution of business Ensure all details are communicated clearly across departments
Data & System Controller 💻📈 Maintain accurate records in CRM and sales systems Support reporting and basic performance tracking
Detail Guardian 🧠✨ Ensure accuracy in all sales documentation, pricing, and client information

Qualifications

✨ MADE FOR YOU… ONLY IF

You have experience in sales support, hospitality, or administrative coordination 🏨
You are highly organised and love working with structure and detail 📑
You are confident communicating with internal teams and clients 💬
You are proactive, reliable, and eager to learn 📈
You thrive in fast-paced environments ⚡
You are comfortable using systems, spreadsheets, and CRM tools 💻
You have strong time management and multitasking skills ⏰
You bring a positive attitude and team spirit every day 💖

YOUR LITTLE EXTRAS 🎯

Hospitality or hotel experience? Big plus 🏨✨
Sales or revenue support exposure? Even better 📊
You enjoy being the person who keeps everything running smoothly 🧩
You bring Mama energy—helpful, upbeat, and full of personality 🎉🔥

Additional Information

Next, We're Sure You Know The Tune 🎶

First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
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Good luck!

Hyde Johannesburg Rosebank

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