HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.

Be part of an organization built on teamwork, innovation, mutual respect, and equity for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status.

We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.

Under the supervision of the Director of Technical Operations, HealthSnap is looking for an IT Support Representative. The IT Support Representative plays a critical role in ensuring that our teams can function smoothly and efficiently. This position will primarily focus on providing frontline support for Mac computers, aiding with software installations, and assisting with various applications, particularly SalesForce and Jira. If you are tech-savvy, enjoy problem-solving, and love helping people navigate the digital world, this role is for you!

Responsibilities

Technical Support:
- Provide first-level technical support and assistance to employees experiencing hardware, software, and network issues, specifically with MacBooks issued by HealthSnap, or with company applications like Salesforce or Jira
User Training:
- Assist employees in the effective use of technology and software applications by offering training and guidance.
Hardware and Software Troubleshooting:
- Diagnose and resolve common computer and software-related problems, such as system crashes, application errors, and microphone issues.
Remote Support:
- Offer remote assistance to off-site employees, ensuring a consistent level of service across the organization.
Documentation:
- Maintain accurate records and documentation for all support activities, including troubleshooting steps and resolutions.
Knowledge Sharing:
- Contribute to the creation and maintenance of knowledge base articles and resources for self-service problem resolution.
Escalation:
- Escalate complex or unresolved issues to higher-level IT support personnel, providing them with detailed information for swift resolution.
Other duties as assigned.

Qualifications

Proven experience with Mac computers, troubleshooting and software support.
Familiarity with SalesForce and Jira platforms preferred.
Adept, strong problem-solving skills and the ability to diagnose technical issues efficiently.
Excellent communication skills, both verbal and written.
Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits

Health/Dental/Vision Insurance
Paid time off
Remote work/working from home

Location

Remote (Eastern or Central Timezone hours)

We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are passionate about improving the future of healthcare through innovative technology, we want to hear from you!

The pay range for this role is:
50,000 - 60,000 USD per year(Remote - United States)

HealthSnap

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IT Support Representative