Job Description:

Learning Management System (LMS) Program Assistant II
Annual Compensation: $65,000 - $72,000 DOE
Location: Remote

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

Overview / Position Summary

The Learning Management System (LMS) Program Assistant II is a self‑motivated, detail‑oriented technology professional who supports the administration, maintenance, and ongoing development of GMR’s Learning Management System. This role plays a key part in managing training curricula, supporting LMS operations, and developing eLearning content, including SCORM and other learning packages.

The LMS Program Assistant II works collaboratively within a shared services model to support internal stakeholders, field operations, and compliance requirements through accurate training administration, reporting, and technical support.

Duties / Responsibilities

LMS Administration & Training Support

Build and maintain training curricula within the LMS.
Support day‑to‑day LMS administration with a focus on events, sessions, and assignment of training.
Verify learner transcripts for accuracy to ensure appropriate training delivery.
Build and maintain user profiles for contractors in the LMS.
Maintain all aspects of events and sessions managed in Cornerstone.

Develop and Maintain eLearning Courses

Build online training courses using course authoring software and established eLearning templates.
Assist with course content review and archival processes.
Maintain databases of active and inactive courses.
Publish, upload, test, deploy, and maintain eLearning content in multiple formats, including AICC and SCORM.

Day‑to‑Day LMS Administration & Business Support

Respond timely and proactively to requests for course assignments, training status, reports, and general LMS support.
Support a shared service delivery model with a strong customer service mindset.

Reporting & Data Analysis

Support stakeholders and field locations with LMS reporting and data analysis.
Build LMS reports and organize data into meaningful insights using tables and pivot tables.
Respond to requests for employee training status, audits, and general administration inquiries.
Provide reporting and analytics support for SOC2 audits as requested.

Technical Support

Resolve daily help desk tickets.
Support end users by researching and resolving access issues and system or course functionality concerns.

Qualifications

Education

Associate’s degree in an IT or Business field preferred.
Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, Business Administration, or a related field preferred.

Experience

Minimum of two (2) years of relevant experience as an LMS Administrator.
Experience with Cornerstone LMS, including core, learning, and/or performance modules preferred.
Experience developing eLearning courses using authoring tools such as iSpring and Articulate preferred.

Skills

Strong Excel skills, including VLOOKUP and pivot tables.
Highly technology‑literate with the ability to quickly learn new software and systems.
Positive, proactive approach when supporting end users and internal customers.

The application window for this position is anticipated to close on 3/31/26.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job:

Check out our careers site benefits pageto learn more about our benefit options.

Learning Management System (LMS) Program Assistant II Annual Compensation: $65,000 - $72,000 DOE Location: Remote

Global Medical Response

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