We are seeking anAdministrative Coordinator to join a fast-paced SaaS team. This role is vital in ensuring smooth communication and operational efficiency, particularly in managing partner interactions and sales-related inquiries.

3-Month Contract with potential for extension.

The position is remote; must have at least 1 year of experience with Salesforce.

Key Responsibilities:

Regularly monitor the team inbox, promptly responding to general inquiries and ensuring clear, professional communication.
Recognize critical or unresolved issues and direct them to the appropriate team members or leadership for timely resolution.
Track, update, and follow up on partner-related cases to ensure they progress smoothly through internal workflows.
Manage the sales inbox, ensuring all inquiries are accurately routed to the relevant stakeholders for action.
Create and manage support tickets for partner requests or issues, categorizing and prioritizing them for efficient handling.
Monitor and communicate updates on case statuses, working closely with cross-functional teams to resolve matters swiftly.
Provide broad administrative support to enhance team productivity and operational effectiveness.

Requirements:

Exceptional organizational and multitasking skills.
Strong written and verbal communication abilities.
Proactive and able to work both independently and collaboratively.
Prior experience in an administrative or similar support role is a plus.
Proficiency with tools such as Salesforce (SFDC), case management platforms, and Microsoft Office Suite.

This temporary position offers a unique opportunity to contribute to a growing SaaS company and support a key operational function. If you’re organized, detail-oriented, and ready to make an impact, we’d love to hear from you!

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Health insurance
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

Bachelor's (Required)

Experience:

Administrative: 2 years (Required)
Salesforce: 1 year (Required)

Ability to Relocate:

Boston, MA 02110: Relocate before starting work (Required)

Work Location: Hybrid remote in Boston, MA 02110

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