About the Role We are looking for a Senior Technical Product Owner to drive the evolution of our Digital Commerce Platform supporting Mobile and Fixed-Mobile Convergence (FMC) services across multiple markets.
This role sits at the intersection of product ownership, digital architecture, and platform integration , leading the delivery of scalable customer journeys across our digital channels.
You will collaborate with Solution Architects, Engineering teams, UX, Business stakeholders, and external vendors to ensure our digital platform delivers reliable, high-performing, and scalable customer experiences.
The role requires strong experience working with API-driven ecosystems, telecom BSS/CRM integrations, and modern headless digital architectures.
Key Responsibilities Digital Platform Ownership Own and manage the Digital Commerce platform backlog , including new features, technical improvements, optimizations, and defect resolution.
Drive the roadmap and evolution of digital journeys including eCommerce sales, onboarding, and self-service (eCare) experiences.
Define and prioritize capabilities aligned with commercial objectives and digital KPIs .
Technical Product Leadership Translate business priorities into technical product requirements, user stories, and acceptance criteria .
Partner with architects and engineering teams to define scalable digital platform capabilities .
Drive the design and delivery of API-driven digital journeys across multiple backend systems.
Platform Integration Lead integrations with enterprise systems including: CRM/BSS platforms (Salesforce or equivalent) Payment gateways Identity verification / authentication platforms Inventory and fulfillment services Logistics and order management systems Analytics and experimentation platforms Architecture Digital Ecosystem Work with Solution Architects to ensure adoption of modern headless architecture patterns .
Support the design of BFF (Backend-for-Frontend) orchestration layers integrating multiple services.
Ensure digital services follow API-first and microservices architecture principles .
Stakeholder Vendor Management Coordinate cross-functional teams across Product, Technology, UX, and Operations .
Manage dependencies with external technology partners and development vendors.
Support delivery alignment across multiple digital initiatives.
Performance Continuous Improvement Monitor digital platform performance, reliability, and customer experience metrics.
Drive conversion optimization, analytics maturity, and experimentation (A/B testing) .
Ensure digital journeys meet accessibility and regulatory compliance standards .
Required Experience Experience working in digital commerce or large-scale digital platforms .
Strong understanding of API-driven architectures and system integrations .
Experience delivering transactional digital journeys (checkout, onboarding, subscription flows, etc.).
Familiarity with CRM, order management, payment processing, and inventory systems .
Experience working in Agile product delivery environments .
Strong ability to translate business requirements into technical product specifications .
Excellent communication and stakeholder management skills.
Advanced English.
Technical Knowledge Experience with modern digital platforms and technologies such as: Headless web architectures BFF orchestration layers REST APIs and microservices Modern web frameworks (React / Next.js or similar) Backend services (Node.js / Java / equivalent) Authentication and identity platforms (SAP CDC or similar) Performance optimization and caching strategies Preferred Experience Telecom or subscription-based digital services Experience integrating with Salesforce CRM/BSS ecosystems Experience with TM Forum APIs or telecom service architectures Knowledge of headless commerce platforms Experience with accessibility standards (WCAG) and GDPR compliance Skills Strong product thinking with a focus on measurable business impact Ability to navigate complex system ecosystems Strong collaboration and leadership in distributed teams Analytical and data-driven mindset Ability to simplify complex digital experiences Mindset Ownership and accountability Strong collaboration across technical and business teams Customer-centric thinking Comfortable working in multicultural and remote environments

Gi Group Holding

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Senior Technical Product Owner