Overview:

We are seeking a full-time Customer Experience Associate Garmin Store at Santiago. In this role, you will be responsible for delivering outstanding customer service and driving sales across Garmin’s product portfolio in the Garmin retail store which involves providing expert product knowledge, conducting demonstrations, providing technical support, and ensuring a positive and informative shopping experience that encourages customer satisfaction and repeat business.

Responsibilities:

Essential Functions

Greet customers and ascertain their needs to provide effective assistance
Provide expert product knowledge and demonstrate features and benefits of Garmin devices
Maintain a thorough understanding of Garmin products, especially their features and benefits, and be able to clearly articulate them
Assist customers in making informed purchasing decisions by offering tailored recommendations
Process sales transactions accurately and efficiently using POS systems
Meet individual sales goals and contribute to achieving team sales goals
Ensure products are displayed according to company merchandising standards
Professionally handle customer inquiries/requests and resolve issues related to products, orders, and returns
Provide customer training on device operation, including updates and maintenance
Utilize internal systems effectively to respond to customer needs and manage transactions
Report any issues affecting customer satisfaction to management
Follow company policies and procedures
Actively promote and upsell related products, accessories, and services
Contribute to a positive and supportive work environment and represent the company positively
Assist in receiving, unpacking, and organizing new product inventory
Utilize strong organizational and administrative skills to manage and complete assigned projects efficiently
Act as a knowledgeable and professional ambassador for Garmin at industry and professional events, fostering positive relationships and promoting the brand

Qualifications:

Basic Qualifications

High School Diploma or GED
Must possess a minimum of 3 years demonstrated experience performing a customer service role substantially similar to the essential functions of this job description
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must be team-oriented, possess a positive attitude and work well with others
Must possess a demonstrated ability to grasp new concepts quickly
Must possess proficient and effective data entry skills
Must possess proficiency using personal computers relevant to the essential functions of this job description
Must possess personal or professional demonstrated technical aptitude that ensures effective performance of the essential functions of this job description

Desired Qualifications

Proven experience in a retail environment providing exceptional customer service
Demonstrable knowledge and hands-on experience with a wide range of consumer electronics

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

Garmin International, Inc.

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Customer Experience Associate Garmin Store