At Fraser, we believe in building a better, more inclusive world for people of all abilities. As a leading provider of Mental Health and Autism Services in the Midwest, we serve clients with a broad range of needs and diagnoses from birth through adulthood.

WELCOME! Are you passionate about making a difference in your career and continuously growing and developing both personally and professionally? If so, apply at Fraser! Fraser offers intensive training programs and nearly limitless opportunities for learning, development, and advancement with a wealth of pathways for professional growth. Sleep soundly at night knowing that your job is meaningful, and that as a non-profit, revenues earned from our services go directly to serving our clients.

Positions in this role as a Client Access Coordinator will be handling an exciting variety of clinical administration and client service duties, including a contact center, referral and specialty scheduling, and clinical reception.

Location and Schedule: Full time Monday - Friday during regular business hours.

Remote position based out of Bloomington Campus

Representatives positioned for the Scheduling Center are located in the Bloomington campus.

Contact Center
Responds to incoming phone calls and triages the call to the appropriate location, as necessary. Responds in a manner that is timely and courteous in order to ensure the caller has the most positive experience possible. Conduct necessary research in order to answer their questions.
Completes checklists and all tasks within designated timeframe.
Referrals and Specialty Scheduling
Processes internal referral requests, and responding with appropriate enrollment tasks in a timely manner.
Effectively monitors and communicates enrollment slots via outbound telephone calls that are available, as well as identifying future needs, including desired time, locations and other client needs.
Specialized knowledge in scheduling focus areas such as referrals, waitlists, special relationship, and unique Fraser services.

Qualifications

BA/BS in sociology, psychology or related field preferred, but not required.
Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
Provides an attitude and awareness of customer service that demonstrates a respect of others, commitment to success, and value of relationships.
Effective communication in the English language, including verbal and written communication with both internal and external contacts with strong telephone skills required.
Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection.

Fraser Offers

This position starts at $20.00 - $21.00 per hour
Collaborative and relationship-oriented culture
Scheduled performance feedback
Career growth opportunities
Opportunities for community involvement in Fraser organized events
Work-life balance is important; Fraser offers generous paid time off to those employed full time
Benefits (available to employees working 30 or more hours per week)
403(b) retirement account with potential Fraser contribution
Childcare discount at Fraser School
Referral bonuses
Verizon Wireless cell phone plan and accessories discount

You Might Be Right For Fraser If

You have a great customer service skills as you will be personally greeting, checking in and meeting with new clients/client families.
You are able to educate clients on procedures, processes and services offered at Fraser
You have strong organizational, problem solving, communication, and time management skills

Keywords: administration, reception, medical receptionist, health care, office assistant, customer service, administrative assistant, clerical, mental health, client access, client coordinator, patient coordinator, call center, clinical operations, client services, scheduling, medical, clinical

COVID Notice: Please note the health and safety of Fraser clients and staff is a top priority. We have created health and safety protocols to address the risk of COVID-19. These protocols are continually updated based on the current guidance and best practice recommendations from the MN Department of Health (MDH) and the Centers for Disease Control and Prevention (CDC).

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at https://www.fraser.org/jobs until filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions, please contact Fraser HR at staffing@fraser.org or 612-767-7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders; then contact us as we may not have received your application. Thank you for considering Fraser!

Fraser

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Client Access Coordinator