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Remotely working

Part-time

23/04/2026

FIREGROUP AT A GLANCE

Founded in 2016 in Vietnam, FireGroup Technology is committed to building world-class SaaS products that make a global impact on e-commerce. From the outset, we envisioned a world where running an online business is easy, effective, and sustainable, and we have been bringing that vision to life for nearly a decade.

Our portfolio includes TrueProfit, Transcy, OneMobile, OneLoyalty, Zopi, Promer, Ali Reviews. Trusted by more than 450,000 merchants in over 175 countries and recognized by global leaders such as Shopify, Google, Meta, TikTok, and Amazon, FireGroup is proud to elevate Vietnamese innovation onto the world stage.

Why build your career with FireGroup

Make a Global Impact: Contribute to products trusted by merchants worldwide and help solve real challenges that transform e-commerce.
Build with an AI-first Mindset: Use AI as your daily co-pilot to make smarter decisions and accelerate problem-solving at scale.
Unleash Your Potential: Fast-track your growth with career mobility, diverse learning resources, and an agile environment that empowers bold thinkers.

In a Culture That Connects Us As a Whole

What truly defines us is not only our technology but also our people, guided by our seven core values of Courage, Creativity, Growth, Teamwork, Ownership, Trust, and Empathy. At FireGroup, work is more than a job; it is a legacy in the making. We move with speed to solve meaningful challenges, and every Firer is encouraged to dream boldly, lead with courage, and create impact that endures.

Discover how our values come to life in every team and product we build on our culture page.

Responsibilities

Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
Contact customers to receive positive feedback and convert into online reviews and testimonials
Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided.

Qualifications

Student at 1st-3rd year from any college/university
An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment.
Eager to learn about technology products
Interpersonal, listening skills
Strong English written/verbal communication skills
Data collection and ordering
Stress tolerance
Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays.

Job Benefits

We believe that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals.

Featured Benefits Include

Have opportunity to work with overseas clients, mostly US, Canada and European countries.
Join the dynamic, young and friendly projects team who will happily assist you.
Attend products/troubleshooting training before working with clients directly.
Practice and improve soft skill, communication skill, and a chance to be full-time FireGroup employee in the future.
Performance-based review salary every year.

Please apply via this form: Google Form Link.

Contacts

Should you need more information about this job, reach out to us at:

Talent Acquistion team

FireGroup’s Linkedin fanpage

FireGroup Technology

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