About Evergrowth

Evergrowth is built on the belief that AI agents should act as digital colleagues, not just automate tasks.

Our Agentic GTM Workspace enables revenue teams to collaborate and win with AI-powered teammates, breaking down silos and helping B2B teams grow smarter with fewer resources.

Evergrowth is the antithesis of the “AI-SDR” or spray-and-pray approach. Our platform enables real, strategic customer conversations by helping teams cherry-pick the highest-potential companies and most relevant contacts, ensuring every outreach is highly personalized and designed for meaningful business impact.

We’re backed by leading European and American VCs, as well as successful entrepreneurs and operators with multiple exits.

➡️ Our mission: replace outdated, record-centric GTM stacks with an agentic workspace that augments sales, marketing, enablement, and RevOps to do meaningful, creative work.

The Opportunity

We are hiring our Founding Customer Success Manager, the first in the CS function, reporting directly to the COO. This is a hands-on, high-impact role for a builder who thrives in ambiguity, loves designing processes, and wants to shape how advanced AI solutions are adopted by top sales teams.

You will own the entire post-sale journey, including onboarding, adoption, expansion, and advocacy. You will work closely with product, sales, and GTM teams to ensure every customer sees tangible value, fast, and becomes a champion.

What You’ll Do

Own onboarding and adoption. Design, run, and continuously optimize onboarding for new customers. Help them realize value in weeks, not months.
Build the CS playbook. Architect processes, templates, and touchpoints for the entire customer lifecycle. Nothing is off-the-shelf.
Drive value and ROI. Proactively help customers use Evergrowth to reach their revenue goals, for example, more efficient operations, more pipeline, and faster ramp-up.
Advocate for the customer. Be the voice of the customer internally. Work with product to inform the roadmap, and with marketing to surface success stories.
Champion enablement. Create resources and training that help users get the most from our platform, including AI-powered research, coaching, and automation.
Deliver measurable impact. Partner with sales to drive renewals and expansions, and own CS metrics such as NPS, retention, and expansion.

What We’re Looking For

Hands-on builder. 4+ years in Customer Success roles, ideally at a fast-paced company or as a founding or early CS hire.
Experience with complex products. You’ve worked with solutions that have multiple stakeholders, and you know how to navigate different teams and priorities.
Process-driven and adaptable. You have built or rebuilt CS playbooks, and you thrive in the ambiguity of an early-stage environment.
Technical and business savvy. Comfortable with AI, sales or GTM solutions, APIs, and data-driven platforms. You can demo, train, and translate value to non-technical users.
Strong communicator. Empathy, curiosity, and executive presence. Able to build trust with both front-line users and C-level execs.
Outcome-obsessed. You don’t just manage accounts, you drive adoption, ROI, and customer advocacy.
Collaborative and growth-minded. Eager to work cross-functionally, learn fast, and grow with the company.

Why Evergrowth?

Build from the ground up. Architect the CS function and shape the future of modern revenue teams.
Category-defining solution. Our platform is replacing legacy tools and enabling a new era of human plus AI collaboration.
Growth and ownership. Equity, autonomy, and a front-row seat to a generational company.
Culture. High-trust, low-ego, and all-in on impact.

Evergrowth

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Head of Customer Success