Who You Are

The Field Service Technician Level I will provide technical support for onsite customers across various Point of Sale (POS) platforms and is accountable for a specific territory and customers by providing industry leading service. This position will also be responsible for maintaining the DUMAC vehicle and local inventory levels. Additionally, this position requires after hours and weekend work flexibility for an on-call rotation.

This position requires travel in the regions in and between Hartford, CT, New Haven, CT, New London, CT, and Worcester, MA.

What You'll Do

Perform diagnostics down to the root cause component
Repair and replace PC components and peripherals
Communicate with customers prioritizing service and expectations
Troubleshoot and repair computer equipment and networks in a POS environment
Dedicated commitment to customer satisfaction
Effectively prioritize and complete service calls in designated area
Accurately complete required paperwork and documentation for all work completed
Combine speed and accuracy in completing tasks including credit card reconciliation, call handling, inventory, vehicle maintenance, returning equipment, and other technician duties as assigned
Active member in the on-call rotation, working to becoming primary on call resource
Learn proper customer communication techniques
Learn processes and procedures to ship and receive equipment and parts to/from remote technicians and offices
Demonstrate proper attitude, availability, punctuality, and attendance

What You'll Bring to the Team

High School diploma and/or experience in a computer/technical position
Valid, active driver's license
Basic understanding of the elements, functions, and inter-dependence of all parts of a POS system
Excellent written and verbal communication skills as well as interpersonal skills
Possess the accountability and personal responsibility to own and drive results
Ability to work independently and part of a team environment
Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint

Preferred Qualifications

Possess excellent problem-solving and analytical skills
Strong organizational skills, attention to detail and logical problem-solving skills

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Walking, bending, lifting, repetitive motion
Use of hand tools and test equipment
Occasionally lift up to 50 lbs.
Ability to climb ladders

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.

Compensation

The pay range for this position is $21.00 - $25.00/hour. Base pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other elements in addition to a full range of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If hired, employees will be in an “at-will” position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department performance, and market factors.

EEO Statement

DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, parental status, genetic information, political affiliation, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

A third-generation family-owned company, DUMAC is a leading solutions provider connecting point-of-sale software and hardware through professional services for the grocery/supermarket and the convenience fuel retail industries.

Guided by our principle beliefs of innovation, agility, and commitment, DUMAC is dedicated to delivering innovative commerce solutions that provide our partners with offerings that enrich the experience of all the individuals they serve. Building on a heritage of 70 years of successful implementation and integration, DUMAC delivers the next generation of industry-leading technology solutions and support.

DUMAC BUSINESS SYSTEMS INC.

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