Crum & Forster Company Overview

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. Gross premium written in 2025 surpassed $2.4B.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.

Information About The Role And Team

As the first point of contact for employees and clients at our Accident & Health (A&H) Division headquarters in Eatontown, NJ, the Front Desk Administrative Assistant is essential to creating a welcoming and efficient office environment. This individual will manage front desk responsibilities with professionalism and courtesy, while providing comprehensive administrative support to ensure smooth daily office functions. Responsibilities include preparing and submitting expense reports, handling deliveries, ordering office supplies, and serving as a backup for the Office Manager. This role provides support to internal teams, including Accounting and Corporate Communications, by processing invoices and coordinating the shipment of packages for events. Additionally, this role oversees the upkeep and organization of conference rooms and kitchen areas, orders food and prepares for client visits and meetings, and assists with other duties as needed to support the needs of the office and division.

Job Description

What you will do:

Greet all employees and guests in a pleasant and professional manner
Provide guest passes to non-employees, including external clients and vendors, to maintain necessary safety and office protocols
Reserve cubicles and offices for guests who do not have access to the WISP Desk Reservation System when necessary
Organize physical mail received multiple times per week by sorting, logging, scanning and distributing all items in-person or through email when appropriate
Unpack all packages received in a timely manner and deliver to appropriate individuals, including packages from WB Mason, Fed-Ex and Amazon
Send Fed-Ex packages per employee request when necessary, and occasionally driving packages to the local Fed-Ex office for drop-off
Manage and order supplies, including general office and kitchen items, weekly or as needed
Ensure all kitchen appliances, including kitchen sink, water system, ice machine and coffee machines are cleaned, replenished and working properly
Organize the Corporate Communications supply closet and maintain accurate inventory records of all promotional items and branded merchandise
Manage quick turnaround times to securely package and ship event décor and packages for client and external events hosted by the Corporate Communications team
Support A&H employees and leaders with full-day meeting preparation for guest/client visits, which include setting up and reserving conference rooms, ordering food if requested and overall cleanup after the meeting
Partner with the HR team on tasks for employee activities including set-up, food and activity coordination and cleanup for larger office-wide events
Act as a back-up to the Office Manager, when necessary, which may include supporting the A&H President on all administrative tasks
Submit monthly travel & expense reports on behalf of A&H Leaders
Manage invoices through Erequestor (invoice processing system) and act as a back-up for DocuSign (signature system) requests for the Reporting, Accounting, Regulatory and Corporate Communications teams
Other duties as assigned

What YOU Will Bring To C&F

Excellent customer service skills and a friendly demeanor
Ability to model appropriate behaviors including professionalism and approachability
Strong organization and time management skills, with the ability to manage urgent requests
Ability to pay careful attention to detail to ensure accuracy of all work
An understanding to remain flexible and adaptable to changing processes and circumstances
Ability to clearly present information through the spoken or written word, as well as read and interpret complex information with moderate supervision
Ability to multitask and prioritize duties in a fast-paced environment
Possess a high level of initiative and work independently with minimal supervision
Ability to be resourceful and proactive when issues arise
Ability to handle confidential information with utmost discretion

Requirements

Associates Degree from an accredited college preferred
5+ years of equivalent work experience preferred
Administrative, receptionist and customer service experience required
Strong PC skills and knowledge of Microsoft Office Suite: Excel, Word, Outlook, PowerPoint
Experience in handling expense reports and invoice payments preferred
Insurance experience a plus
Must be able to work a hybrid schedule, with in-office attendance required on Tuesdays, Wednesdays, and Thursdays; additional flexibility required based on evolving business needs

What C&F Will Bring To You

What C&F will bring to YOU:

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
A core C&F tenent is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community

At C&F You Will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $39,900 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster

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Front Desk Administrative Assistant