At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.

With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.

Summary: Provides technical customer service and support during the installation, commissioning, and servicing of Concrete Products equipment.

Essential Duties and Responsibilities:

Contributes to customer satisfaction

Provides comprehensive assistance in person or via phone or email
Supports customers with timely response to service requests that includes frequent travel up to 75%
Educates, trains, and troubleshoots problems both on-site and remotely
Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction

Ensures proper electrical and mechanical installation

Supervises local electricians, assemblers, and welding personnel during installation
Ensures that all aspects of the equipment are functioning properly and safely.

Finalizes the equipment commissioning process

Tests local input and output once the electrical installation is complete
Tests all devices after installation and assures all control interlocks and alarms are functioning
Educates and trains customers on equipment and safety features to ensure continued proper functioning of the equipment.

Ensures that production schedule and profitability commitments are met

Complete the service trip in a safe and efficient manner within the allotted time frame
Exhibits continual awareness of quality standards and estimated cost parameters

Assists with sales support

Increases customer interest in plant upgrades and future modifications
Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
Provides technical support to sales representatives, records key information to aid the sales team in quoting

Documents project requirements

Completes job and expense reports within established time guidelines
Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals.
Document safety issues that are observed

Utilizes CRM system to manage customer relationships

Records historical solutions and diagnostic experience via the solutions database.
Utilizes CRM system to build a customer knowledge database.
Utilizes CRM system to track relevant service trip reports, assign tasks, and update Service Trip Status

Supports internal and external customer service

Understands and documents internal and external customer needs and expectations
Develops resources and critical service metrics to ensure these needs are bring met
Communicates to appropriate team(s) when an expectation will not be met

Provide After-Hours technical support

Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams

Customer-Required Drug and Alcohol Testing

Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs consist with all applicable federal, state and local laws. Before any testing occurs, employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form.

Valid Driver’s License and Driving Record

Ability to travel to/from airports and/or customer facilities utilizing your own, leased or rented vehicle, therefore requiring a valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy).

Contributes to the continuous improvement effort

Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams

Maintains professional and technical knowledge

Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications

Contributes to team effort

Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned

Participates in applicable SOP and SWI training as well as knowledge base.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, skills and/or abilities:

Knowledge

Software

Microsoft Office (Word, Excel, PPT, Outlook)
Dynamics D365 CRM

Equipment Operation

PLC troubleshooting (program editing & network connections)
Specific Knowledge of RSLogix, Compact Logix
ControLogix (PLC programming)
PanelView
Motion Control

Skills

Analytical
Project/Process Management
Computer/Technical
Organizational
Interpersonal Communication
Problem- Solving
Written and Oral Communication
English Language, Spanish a plus
Clerical/Secretarial

Abilities

Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail
Strong electrical knowledge and ability to troubleshoot in a systematic manner
Strong mechanical ability with a comprehensive understanding of hydraulic and pneumatic systems.

Education and/or Experience:

High School or GED required
*Associate’s degree or vocational or technical school degree preferred
3-5 years of experience years professional Concrete Products experience, including electro/mechanical repair and block making, aggregate dosing, mixing, product forming, curing and cubing.

* Experience may substitute for some of the above education

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: Remote

Job Type: Full-time

Pay: $59,740.00 - $82,400.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Application Question(s):

Do you have 2+ years of PLC troubleshooting (program editing & network connections) experience?
Do you have 2+ years of Specific Knowledge of RSLogix, Compact Logix experience?

Willingness to travel:

75% (Required)

Work Location: Remote

Columbia Machine, Inc.

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