Job Details

Description

Burton Mill Solutions is a proud division of Wood Technologies International (WTI). In 2021, Burton Mill Solutions and USNR merged to form WTI. In doing so, Burton Mill Solutions and its affiliates have become the world’s most comprehensive supplier of modern lumber processing equipment, technology, and essential tooling which has allowed us to provider an unprecedented range of wood processing technology and technical expertise, including saws and knives, machinery and automation, process engineering, and mill flow. 

Employees are the foundation of our Company’s success going back 100+ years. We are committed to continuous improvement and learning, exceptional quality, connecting with our customers, and good relationships with our employees.    

We are seeking one Customer Service Representative (CSR) to join our team of talented people to help continue our tradition of innovation and market leadership. This remote position. Come and grow with us!  

Remote Position | Closest facility is in Hampden, ME. Pay range is $23 - $26 per hour depending on experience.

How You Will Make a Positive Impact

Accurately input high volume of sales orders
Build sustainable relationships and trust both internally and externally to increase sales and revenue for the company.
Manage large amounts of incoming phone calls
Generate sales leads
Provide accurate, valid and complete information using the right tools/methods
Analyze Data
Act as a liaison, provide product/services information, answer questions, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Accept and route orders to/through the proper channels while following procedures, guidelines and policies
Take initiative to engage with customers
Work with our CSR Lead to implement companies' best practices
Help identify and train product champion within his group
Follow up on quotations as needed
Responsible for consumables invoicing for product delivered via BMS trucks
Act as a liaison between the branch manager and shipping to resolve inventory issues.

The Value You Bring

Advanced understanding of MS Office Suite, especially Excel
Accurately input data into ERP System
Excellent oral and written communication skills
Service and sales-oriented
Patient
Active listener
Able to work with people to troubleshoot problems
Able to accomplish daily work requirements to meet customer demands
Must be able to speak and read English
Must be able to do basic math
Must be able to lift 50 pounds alone or up to 100 pounds with lift assistance
Minimum 2 years Customer Service experience required
2 years in manufacturing experience preferred
High School Diploma or equivalent required
Demonstrated lean techniques
Ability to work as part of a team with conduct that upholds company values and standards
Strong interpersonal and communication skills
Promote safety in the workplace and adhere to the safety standards of the company

Burton Mill Solutions is pleased to offer the following benefits to our full-time employees:  

Medical, dental, and vision insurance available to employees and their dependents on the 1st of the month following date of hire
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available
Company-paid basic life and short-term disability insurance with employee-paid options for additional life insurance and long-term disability
401k with employer matching
Up to 96 hours of Paid Time Off (PTO) accrued per year with no waiting period to use accrued time
8 paid scheduled holidays and 1 paid floating holiday per calendar year
Up to $300 per year in Wellness Activity Reimbursement  
Up to $5,250 per year tuition reimbursement for continuing education
Annual reimbursement for safety boots and safety glasses based on the nature of the job

This job posting is not meant to be an all-inclusive list of duties, responsibilities, and activities. It is intended to provide a summary of the position’s general scope and function within the company. Duties, responsibilities, and activities may change at any time with or without notice.

Burton Mill Solutions and its affiliates offer competitive salaries, excellent benefits, and opportunities for growth. We take pride in and value diversity in our workforce, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need.

Any offer of employment is contingent on the successful completion of a background investigation and drug screen.

Burton Mill Solutions participates in E-Verify and will only employ individuals who are verified as legally authorized to work in the United States. This position is not eligible for visa sponsorship, currently or in the future.

To learn more about our company, and the products and services we provide, please visit www.burtonmill.com.

Burton Mill Solutions

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