Technical Delivery Associate – Network Engineer

BetterWorld Technology

Location & Working Hours

Location: Colombia

Working Hours: This role operates on USA working hours, aligned to the time zone coverage required by the customer base and the Service Desk.

Position Overview

The Technical Delivery Associate — Network Engineer is a network focused role responsible for the design, configuration, monitoring, and ongoing support of LAN, WAN, VPN, and wireless environments across BetterWorld's managed customer base. This individual is the deep specialist on the team for switching, routing, firewalling, and wireless.

The role partners closely with Service Desk, Infrastructure, and Security teams on escalations, project work, and customer onboardings. The Network Engineer owns network configuration standards, change quality, and the documentation that keeps multi customer environments supportable at scale.

Documentation is treated as a first class deliverable. Network diagrams, configuration baselines, and change records must be recorded so that any team member can pick up an environment and act on it without context loss.

Key Responsibilities

Design, configure, and maintain LAN, WAN, VPN, and wireless network environments across the customer base.

Administer and support firewalls, switches, routers, and wireless controllers (Meraki, Fortinet, Cisco, Ubiquiti).

Manage firewall policy lifecycle, rule reviews, and segmentation standards.

Configure and support site to site and remote access VPNs.

Implement and maintain wireless networks, SSID design, and authentication (WPA2/3 Enterprise, RADIUS).

Support cloud networking environments across Azure and AWS, including VNets, peering, and routing.

Monitor network performance, capacity, and availability; troubleshoot connectivity issues to resolution.

Implement network security best practices, segmentation, and zero trust aligned controls.

Document network configurations, diagrams, change records, and operational standards in IT Glue or the designated documentation platform.

Support new customer onboardings and network refresh projects in partnership with the PMO.

Maintain SLA reaction times and accurate ticket documentation.

Identify gaps in tools, processes, and standards, and recommend improvements.

Required Qualifications

3+ years of network engineering experience, ideally in an MSP or multi customer environment.

Strong working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching.

Hands-on experience administering at least two of: Meraki, Fortinet, Cisco, Ubiquiti.

Practical experience with firewall policy management and network segmentation.

Experience with wireless design, deployment, and troubleshooting in business environments.

Familiarity with cloud networking concepts across Azure and AWS.

Strong written and verbal communication skills; ability to translate technical concepts into business terms.

Excellent documentation discipline and attention to detail.

Preferred Qualifications

Network+, CCNA, Meraki, Fortinet NSE, or Azure networking (AZ-700) certifications.

Exposure to SD-WAN, NAC, or zero trust networking platforms.

Experience with network monitoring platforms (Auvik, PRTG, LogicMonitor, or similar).

Experience with ConnectWise Manage, ConnectWise Automate, or equivalent PSA/RMM platforms.

Knowledge, Skills, and Abilities

Working knowledge of ITIL processes and ITSM tools such as ConnectWise Manage.

Ability to prioritize across multiple customers and ticket queues.

Strong customer service orientation with a sense of urgency on connectivity incidents.

Comfort operating independently while coordinating across distributed teams.

Methodical, change controlled approach to network work; avoids unverified changes in production.

BetterWorld Technology Core Values

S-P-I-R-I-T-E-D

Service: We provide outstanding products, customized solutions with unsurpassed service that, together, deliver premium value to our customers.

Passion: To excel through quality, to delight our clients, to enjoy our work.

Integrity: We will always do what is right for the customer, the employee, or the circumstance. We will do what we say we will do and will make right on our promises and mistakes. We will seek relationships with current and future employees, partners, and customers that value character, commitment, and personal accountability.

Responsibility: We will remain calm under pressure, encourage respectful dialogue, confront difficult situations without bias, act within a realistic timeframe for resolution, and resolve conflicts through fair negotiation.

Innovation: We constantly strive to redefine the standard of excellence in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must constantly improve with society's changing needs.

Teamwork: BetterWorld is made up of amazing individuals, but it's only through teamwork that we achieve greatness. We believe in treating people well and with respect, although their opinions may be different than ours. We celebrate the differences of people and look to learn from others more than we look to prove someone wrong. We understand that respect is earned and not granted or a guarantee.

Excellence: Excellence is not just providing quality work; it's the continued effort our team makes to improve our services and communication on a daily basis. Delivering excellence doesn't just happen. Excellence requires constant adaptation, innovation, and vigilance in order to achieve success. When we deliver excellence, we give of ourselves in a way that exceeds our own expectations; we have made the effort to achieve that level of distinction.

Dedication: Whatever it takes to get the job done… whenever, wherever!

Job Type: Full-time

Work Location: Remote

BetterWorld Technology

New Jobs

Technical Delivery Associate – NOC Engineer