Axen Company is seeking a friendly and customer-oriented Live Chat Agent to join our team. As a Live Chat Agent, you will be the first point of contact for customers seeking assistance through our online chat platform. Your role will involve providing prompt and helpful responses to customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Engage with customers through live chat to provide information, answer questions, and address concerns in a timely and professional manner
Assist customers with product inquiries, order processing, technical support, and troubleshooting
Identify and escalate complex issues to the appropriate department or supervisor for resolution
Maintain accurate records of customer interactions and transactions
Collaborate with team members to improve chat response times and customer satisfaction
Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements

Qualifications:

High school diploma or equivalent; previous experience in customer service or a related field is a plus
Excellent written communication skills and the ability to type quickly and accurately
Strong customer service orientation with a focus on delivering high-quality support
Familiarity with live chat software and customer relationship management (CRM) tools
Ability to multitask and prioritize inquiries effectively
Willingness to work flexible hours, including evenings and weekends

Benefits

Benefits

Remote Work
Permanent Position
30-Day Paid Leave
A competitive salary, reflective of your experience
Health insurance coverage
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

AXEN IT Consulting

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Live Chat Agent