Reports to: Practice Manager

Position Summary: Join Ascend Medical as a Medical Assistant- Care Navigator and make a meaningful impact in our Duluth office. This role is a cornerstone of our patient-centered approach, providing essential support to primary care providers and patients. You’ll excel in administrative tasks, coordinate seamless care, and foster connections that ensure patients feel valued and supported throughout their health journey. At Ascend, your work directly shapes the future of holistic healthcare, blending compassion, efficiency, and innovation to make a real difference in the lives of those we serve.

Company Summary: Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels.

Unlike your typical healthcare system, Ascend is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We try to avoid any micro-management of employees but rather embrace a core set of values that empower our team-members to make smart decisions:

Our values:

Patients before Profits
Empathy before Expedience
Progress before Stagnation
Team before Individual
Safety before Everything

At Ascend Medical, you’ll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

Company benefits:

We offer a competitive benefits package to our employees:

Medical, dental, vision, life insurance available on your first day
401k w/ Match
Generous PTO, paid parental leave, company holidays
Supportive, innovative culture

Key Responsibilities:

Book appointments, triage patients, and records patient interview, history & chief complaints utilizing Ascend’s EMR, Athena.
Facilitate in-office and virtual consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment, clean and sterilize equipment as needed, orient patients to the practice technology, facilitate communication between provider and patient as needed, and participate in assessments by utilizing scopes and other equipment for the purposes of the encounter.
Prepare patients for examinations and perform/set up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient.
Prepare and administer medications under physician supervision; change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills when necessary.
Internal/referral for phlebotomy and collection of other lab specimens; perform basic lab tests.
Maintain supplies, equipment; stock and sterilize instruments; practice HIPAA & OSHA compliance and safety standards; perform accurate, legal, and ethical documentation always.
Process patient phone messages, online messages, follow up calls, and route them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician.
Complete administrative tasks such as verification of insurances, payment collections, and appointment confirmations.
Foster relationships within the community to build and promote Ascend’s brand footprint, product, and services.
Work events, such as flu clinics and physicals with high patient volume.
Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues.

You’ll Be a Great Fit for This Role If You:

Bring High Energy and a Growth Mindset – You’re naturally curious and eager to learn and improve.
Thrive in Adaptable Environments – Flexibility is your strength, and you excel when navigating change.
Think Critically and See the Nuance – You can read between the lines and approach challenges with thoughtful insight.
Love Collaboration – You enjoy being part of a team where feedback and cooperation drive success, including supporting and working closely with a dedicated mental health team to provide holistic care.
Value Meaningful Conversations – You excel in environments that require frequent communication and enjoy building connections through engaging dialogue with both patients and colleagues.
Are a Self-Aware Problem Solver – You’re passionate about reshaping the landscape of healthcare and take initiative to address challenges with empathy and innovation.

Stay Organized and Self-Motivated – You can manage tasks independently and thrive in a remote work setting without direct supervision.

Leverage Technology With Confidence – You have strong technical skills and experience documenting efficiently in an EMR system.

Requirements

Qualifications:

High school diploma or equivalent is required. Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (i.e. foreign-trained physician, paramedic, etc.) is required.
Certified Clinical Medical Assistant (CCMA) preferred
Minimum of 2 years MA experience working in a healthcare setting required.
Must be proficient in venipuncture and injections
Strong ability to utilize technology
Must be current in CPR certification

Knowledge, Skills and Abilities:

Knowledge of clinical procedures, medical anatomy, and physiology, ICD-10 and CPT codes, insurance eligibility and copay determination.
Proficiency with venipuncture, IV placement, injections, and basic medical assistant duties.
Effective communication and interaction with team members, patients, providers, and other colleagues. Ability to use tack and diplomacy appropriate to situation
Must be well organized and able to multi-task seeing multiple patients at once in a fast paced high-volume environment
Maintain safe, secure, and healthy work environment

Ascend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.

Ascend Medical Georgia PC

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Care Navigator (Medical Assistant), Duluth Office