For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple: AnswerHero cares for our employees, and our employees care for our clients. As we continue to grow stronger and larger, we're looking for a talented Amtelco Script Programmer to join our team and play a critical role in creating efficient, innovative, and customer-focused call flows.

What You'll Do

As the Amtelco Script Programmer, you will:

Design, develop, and implement call, chat, SMS, and email flows/scripts for inbound contact center operations
Monitor, evaluate, and refine call flows for optimal performance and customer satisfaction
Analyze call center account success to identify opportunities for improvement and optimization
Collaborate with Business Development, Contact Center, and Customer Service teams to align scripts with customer needs and business goals
Create and maintain comprehensive documentation for call flows and associated systems
Assist with technical problem-solving and ensure seamless system integration
Maintain a rotating on-call schedule for emergencies
Collaborate closely with internal cross-functional team members and clients to ensure optimization standards are upheld.

Requirements

You'll thrive in this role if you:

Have a knack for technical concepts like variables, conditional logic (if/then), and branching case scenarios
Communicate effectively and enjoy collaborating with diverse teams
Can work both independently and as part of a team to meet deadlines
Proficiency with using Amtelco Intelligent Series software
Have experience in inbound call script development (required)
Have knowledge of SQL, JSON, or telephony systems (a plus)
Are detail-oriented, solution-focused, and driven by results.

Preferred Qualifications

High school diploma or equivalent required
At least four years of work experience with the Amtelco platform, with strong writing skills and a business-focused mindset
Proficient in MS Office and detail-oriented
Positive and enthusiastic about improving processes and solving challenges

Benefits

What Makes Us Different

At AnswerHero, we're not just a call center. We provide professional live answering and virtual receptionist services tailored to meet the unique needs of small and medium-sized businesses across the U.S. We prioritize communication, professionalism, and long-term client relationships by offering reliable, trustworthy services that exceed expectations.

You'll work in an environment that fosters teamwork, innovation, and a commitment to delivering exceptional customer experiences. We believe in empowering our employees with training, support, and career growth opportunities.

Room for Growth

We're a growing company with plenty of opportunities for career advancement. We believe in growing together! We offer a comprehensive benefits package including: health, dental, vision insurance as well as a 401k retirement plan, paid time off, and many other perks!

Ready to Be a Hero?

If you're excited about using your technical expertise to enhance AnswerHero's services and create impactful call flows, we'd love to hear from you. Apply today to join a team where your contributions will make a real difference!

AnswerHero

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Amtelco Script Programmer