Technical Support Representative

It's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every user feel like they called at just the right time.

What is the pay?

$55,000 - $68,000 per year, based on experience
Individual performance-based bonus up to 10% of salary
Company performance-based bonus up to 10% of salary

What are the benefits?

Fully remote position
Health, dental, and vision insurance
401(k) with matching contributions
Generous paid time off
Home office stipend
Promote-from-within culture

What will I be doing?

Providing Tier 1 technical support via phone, live chat, ticketing systems, and occasional video calls
Troubleshooting software and basic system issues for our clients' users
Guiding users through solutions in a clear, patient, and professional manner
Escalating complex cases through structured workflows
Documenting issues and resolutions accurately within internal systems
Contributing to knowledge base articles for common issues
Following established processes to deliver consistent, high-quality support
Representing client brands with empathy and professionalism

What are the requirements?

Experience troubleshooting web-based, desktop, or mobile applications
Able to diagnose and resolve common software-related issues including login errors, access permissions, browser conflicts, and basic application issues
Excellent written communication, including grammar, punctuation, and spelling
Comfortable navigating multiple software systems simultaneously
Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

1+ year of software support, SaaS help desk, or other user-facing technical support experience (preferred)
Familiarity with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar (preferred)

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

8:00 AM - 4:00 PM Central Time (CT)

Great technical support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you.

Allied Tech

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