Job Overview

The Senior Manager of Facilities and Maintenance will lead the strategic oversight and operational management of all maintenance and repair services of a national network of dental practices, laboratories, and corporate locations. This includes managing building systems, ensuring regulatory code compliance, leading preventative and corrective maintenance programs, managing vendor relationships, and ensuring a safe, functional, and efficient environment across all properties.

The Senior Manager of Facilities and Maintenance shall also be the gatekeeper to ensure necessary work meets adopted specifications/standards. This role will also be the point of escalation for unique and challenging matters that may impact the ability to remain open, operating, and accepting patients by providing quick tactical responses that minimizes and mitigates such potential closure events.

Responsibilities and Duties

Drive continuous program improvement by developing and monitoring both reactive and proactive maintenance processes and programs and lead such implementation with the larger facility management team.
Directly and personally manage the quick resolution of critical facility issues such as casualty events, unplanned closures, and non-standard or complicated situations.
Negotiate and administer vendor service contracts, review ongoing performance SLAs and KPIs, and ensure service delivery is timely, cost-effective, and being provided pursuant to these contracts.
Regularly review open work orders and ensure service delivery is meeting established SLAs.
Coordinate the collection of facility management data and analysis to identify improvements to service delivery, cost savings, and process improvements. Review work order metrics and systems to identify service gaps and recurring issues and develop corrective actions.
Develop appropriate vendor compliance requirements (i.e., insurance, bonding, etc.) that are flexible to align with appropriate risk of type and manner of work to be performed.
Coordinate with and support other key departments on overall business continuity. Ensure the Corporate Office will always be operational (24/7/365) and ensure our practice network has minimal disruptions.

Manage the facility preparations for expected storm events and lead the reporting and necessary response to such storms or other significant casualty events.

Ensure repairs are completed by the adopted Company Specifications or otherwise document when such specifications cannot be met.
Act as primary point-of-contact for insurance claims, oversee casualty resolution projects, and work directly with insurance adjusters.
Foster and achieve regular communication with other Teams including local Team Members, Corporate Operations Team, Construction/Design Team, Compliance, Legal, and Executive Leadership Team.
Develop, manage, and report on post-completion surveys to evaluate and improve overall service delivery.

Qualifications:

Bachelor’s degree in Facilities Management, Engineering, Business, or related field (required); Master’s degree or certifications (e.g., CFM, FMP) preferred.
7–10 years of progressive experience in facilities management, including at least 3 years in a multi-site retail or commercial environment (experience with a national footprint of over 100+ locations).
Proven leadership in managing national or regional facilities teams and vendors.
Strong knowledge of building systems (HVAC, electrical, plumbing), lease obligations, and regulatory compliance.
Excellent project management, budgeting, negotiation, and analytical skills.
Willingness to travel up to 30% as required. Must be comfortable with short notice, next day travel as needed.

Preferred Experience:

Experience in national small foot-print operations or similar customer-facing environment (no less than 100+ locations).
Experience in supporting dental or medical facilities.
Hands-on experience with CMMS facilities technology platforms like ServiceChannel, Fexa, Corrigo, or FM Systems.
Meet the physical demands of assessing and inspecting a facility including:
Climbing a ladder
Lifting up to 40 lbs.

Affordable Care, LLC

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